ServiceNow Senior Consultant

Deloitte•Chicago, IL

2d•$97,000 - $160,000•Onsite

About The Position

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. As a Project Delivery Senior Consultant specializing in ServiceNow on the GPS Cyber Strategy & Transformation team, you will be responsible for... Supporting requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows Execute day to day A-123 engagement with client stakeholders ranging from Discovery, Roadmap development and implementation of ServiceNow IRM module. Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases Contributing to functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls Supporting documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
Bachelor’s degree
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required clearance for this role
3+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role
3+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation
3+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management, including forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls
3+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls

Nice To Haves

ServiceNow GRC - Risk
ServiceNow GRC - Vendor Risk
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Architecture Excellence (ArchX)
One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including Risk and Compliance (CIS-RC), Security Incident Response (CIS-SIR), Vulnerability Response (CIS-VR), Third-Party Risk Management (CIS-TPRM), Hardware Asset Management (CIS-HAM), Software Asset Management (CIS-SAM), Service Mapping (CIS-SM), Discovery (CIS-DISCO), Event Management (CIS-EM), Data Foundations (CIS-DF), or Strategic Portfolio Management (CIS-SPM)
Experience implementing and configuring ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting
Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis.

Responsibilities

Supporting requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows
Execute day to day A-123 engagement with client stakeholders ranging from Discovery, Roadmap development and implementation of ServiceNow IRM module.
Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases
Contributing to functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
Supporting documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials
Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption