ServiceNow - Moveworks Senior Consultant

Deloitte•Tampa, FL

5d•$116,200 - $229,100•Hybrid

About The Position

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. Recruiting for this role ends on 11/1/2026.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
Bachelor's degree
4+ years of experience supporting system integrations, including hands-on work with application programming interfaces (APIs), Representational State Transfer (REST), or Simple Object Access Protocol (SOAP), and troubleshooting integration issues
4+ years of experience implementing enterprise platforms, including Workday or ServiceNow, across configuration support, testing, and deployment activities
Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available

Nice To Haves

4+ years of experience with solution architecture and system design for AI-driven employee experiences, including virtual assistants, automation, or orchestration across HR or IT platforms
2+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms
2+ years of experience collaborating with HR, IT, information security, and platform teams to deliver technical solutions and resolve issues
2+ years of project management experience
2+ years of Big 4 consulting experience
2+ years of experience designing or implementing an HR shared service center or employee service delivery transformation initiatives

Responsibilities

Leading Moveworks implementation projects and workstreams across discovery, design, build, test, and deployment activities using an agile deployment methodology
Establishing user journeys and user stories to support the design and configuration of the Moveworks AI Assistant, including knowledge management, conversational flows, and enterprise search capabilities
Configuring and optimizing AI agents, plugins, and integrations within the Moveworks platform to automate employee support workflows across HR, IT, and other enterprise functions
Collaborating with client stakeholders and cross-functional teams to gather requirements, document current-state service delivery operations, and support joint design sessions
Managing project plans, milestones, risks, scope, and deliverables while supporting integrations with enterprise systems such as ServiceNow, Workday, and other human resources information system or information technology service management platforms