ServiceNow - Moveworks Consulting Manager
About The Position
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. As a Manager, Functional Transformation on the Moveworks team, you will be responsible for leading AI-powered employee experience engagements across implementation, expansion, and optimization efforts for Fortune 500 clients.
Requirements
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
- Bachelor’s degree
- 6+ years of experience implementing enterprise platforms, such as Workday, ServiceNow, or similar systems, including configuration, application programming interface (API) integrations, testing, and deployment
- Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Nice To Haves
- 3+ years of experience in client relationship management with senior stakeholders at the Director level or above
- 3+ years of experience in solution architecture and system design for AI-driven employee experiences
- 3+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms
- 3+ years of experience collaborating with Human Resources, Information Technology, Information Security, and platform teams to deliver technical solutions
- 3+ years of program management experience overseeing multiple concurrent workstreams
- 2+ years of experience managing consulting engagements or project teams with responsibility for scope, budget, timeline, and resource allocation
Responsibilities
- Lead multiple Moveworks engagements across implementation, use case expansion, and platform optimization, including scope, budget, resource, timeline, and risk management
- Manage and develop consultants and senior consultants through day-to-day coaching, feedback, and performance oversight
- Serve as a primary project-level client contact for stakeholders across Human Resources, Information Technology, and Information Security
- Lead workshops, design sessions, and stakeholder reviews to define user journeys, sprint priorities, and configuration decisions for knowledge management, conversational flows, enterprise search, and agentic AI capabilities
- Oversee integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows
- Contribute to business development and practice development activities, including proposals, scoping, client presentations, methodology refinement, and knowledge sharing
Benefits
- Discretionary annual incentive program
- Professional development opportunities
- Mentorship programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
