ServiceNow Senior Admin

Ovation Healthcare•Crest, CA

7d•Remote

About The Position

The ServiceNow Senior Administrator is responsible for advanced administration, configuration, and optimization of the ServiceNow platform. This role ensures platform stability, manages complex integrations, supports advanced workflows, and leads enhancements to meet evolving business needs. The Senior Administrator collaborates with IT leadership and stakeholders to maintain compliance, optimize performance, and deliver strategic service management solutions.

Requirements

Proficiency in ServiceNow administration and configuration.
Advanced knowledge of scripting (JavaScript, Glide API) and integrations.
Excellent problem-solving and communication skills.
Ability to lead projects and mentor junior team members.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
5+ years of experience administering ServiceNow in an enterprise environment.
Strong understanding of ITIL processes and ServiceNow architecture.
ServiceNow System Administrator and Implementation Specialist Certifications.
ITIL v4 Foundation Certification.

Nice To Haves

Experience leading platform upgrades, migrations, and complex integrations preferred.
Advanced knowledge of ServiceNow scripting, APIs, and performance tuning preferred.

Responsibilities

Manage ServiceNow instance health, upgrades, and patches.
Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.).
Monitor performance and troubleshoot issues to ensure platform stability.
Create and manage user roles, groups, and permissions.
Ensure compliance with security and governance policies.
Implement advanced UI policies, business rules, workflows, and notifications.
Lead integrations with third-party systems and APIs.
Identify opportunities for automation and process optimization.
Maintain documentation for configurations, processes, and procedures.
Develop and maintain dashboards and reports for stakeholders.
Provide mentorship and guidance to junior administrators.