Senior ServiceNow Specialist
About The Position
As the Senior ServiceNow Specialist, you are responsible for designing, implementing, and optimizing scalable enterprise workflows and applications within the ServiceNow platform. You will bridge business requirements and technical execution by leading platform upgrades, managing third-party integrations, and maintaining the Configuration Management Database (CMDB). You will ensure the reliability, performance, and stability of the platform while providing technical leadership and mentorship to junior team members. Additionally, you will serve as the primary technical resource for Tier 2 and Tier 3 support, handling complex incidents, technical escalations, and advanced troubleshooting. You will provide additional operational and technical support across the team as needed to ensure service continuity and successful project delivery. Join our Ledcor Information Services team in Vancouver, BC!
Requirements
- Minimum of 6 years of hands-on experience in ServiceNow development, solution architecture, and platform administration within enterprise environments
- Advanced proficiency in JavaScript, Glide APIs, Jelly, AngularJS, HTML, CSS, and ServiceNow scripting frameworks for developing scalable, maintainable solutions
- Extensive experience designing, developing, securing, and troubleshooting complex REST and SOAP web services, including the use of Flow Designer, IntegrationHub, and custom spokes
- Deep technical knowledge of ServiceNow ITSM, ITOM, CMDB, Service Portal, and the Automated Test Framework (ATF)
- Strong understanding of CMDB administration, Common Service Data Model (CSDM), relational data modeling, and governance practices to ensure platform integrity and adherence to ServiceNow data standards
- Demonstrated experience designing, implementing, and maintaining complex Access Control Lists (ACLs), roles, and security configurations
- Experience leading ServiceNow platform upgrades, instance patching, clone management, and release planning while minimizing operational risk
- Strong working knowledge of ITIL v4 principles, IT service management processes, and IT asset lifecycle management
- Proven experience delivering solutions within Agile, Scrum, or DevOps environments, collaborating effectively with cross-functional teams to support continuous improvement and iterative delivery
Responsibilities
- Develop and customize applications using advanced scripting, workflows, and REST/SOAP APIs
- Integrate ServiceNow with external systems to enable seamless data exchange
- Design secure, scalable, and business-aligned ServiceNow technical solutions
- Manage platform governance, including upgrades, instance cloning, usage, and performance optimization
- Ensure platform configurations align with ITIL standards, best practices, and evolving business needs
- Partner with architects and business stakeholders as the primary technical liaison
- Mentor and coach junior developers while promoting technical excellence and knowledge sharing
- Serve as the primary technical resource for Tier 2 and Tier 3 support, handling complex incidents, technical escalations, and advanced troubleshooting
- Provide additional operational and technical support across the team as needed to ensure service continuity and successful project delivery
Benefits
- Compensation $94,400.00 - $129,800.00
- Competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing
- Exciting, challenging work with opportunities to develop your skills and knowledge
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
