ServiceNow Administrator, Senior

Booz Allen Hamilton•McLean, VA

7d•$86,800 - $198,000•Remote

About The Position

Work as a Lead ServiceNow administrator with the skills to navigate and manage demands while being part of building platform solutions that will meet and transform our business processes. Perform day-to-day administration of the platform and manage lifecycle upgrades as part of the administrator team. Monitor the overall platform health to proactively identify possible areas of concern, establish regular maintenance procedures, and performs regular maintenance tasks to sustain platform performance and availability. Create scripts to complete tasks, including but not limited to updating data, gathering data points, and completing research. Complete light development work that is primarily concentrated on the administrative areas. Conduct ServiceNow platform assessments and provide recommendations for improvements. Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues. Manage instance security including user or group access, access control rules, and auditing. Complete proactive identification and execution of platform enhancements to maximize value, inputting into roadmaps and continual improvement plans for the platform. Stay abreast of new features and functionality, playing a key role in driving continual improvement. Ensure operational integrity, integrations, audit, data maintenance activities, and oversight of discovery processes and schedules. Use your software support skills for good. Join us. The world can’t wait.

Requirements

5+ years of experience as a ServiceNow Administrator in ITOM, including CMDB, ServiceNow Discovery, Service Mapping, or Discovery using Service Graph Connectors, and ITSM in a large enterprise environment
Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO
Experience performing ServiceNow technical configuration such as database table structure, import sets, ETL, update sets, business rules, UI policies and actions, data policies, and ACLs
Experience with ServiceNow Performance Analytics and Reporting
Experience in scripting with JavaScript as it is implemented in ServiceNow
Ability to obtain a Secret clearance
HS diploma or GED

Nice To Haves

Experience with ServiceNow's Automated Testing Framework
Experience providing guidance and mentorship for staff members while sharing experiences
Experience with Agile methodology and working in an Agile environment
Experience with ServiceNow’s AI implementation
Experience with development of flows, catalog items, and scheduled jobs
Bachelor's degree
ServiceNow System Administrator Certification

Responsibilities

Perform day-to-day administration of the platform and manage lifecycle upgrades as part of the administrator team.
Monitor the overall platform health to proactively identify possible areas of concern, establish regular maintenance procedures, and performs regular maintenance tasks to sustain platform performance and availability.
Create scripts to complete tasks, including but not limited to updating data, gathering data points, and completing research.
Complete light development work that is primarily concentrated on the administrative areas.
Conduct ServiceNow platform assessments and provide recommendations for improvements.
Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.
Manage instance security including user or group access, access control rules, and auditing.
Complete proactive identification and execution of platform enhancements to maximize value, inputting into roadmaps and continual improvement plans for the platform.
Stay abreast of new features and functionality, playing a key role in driving continual improvement.
Ensure operational integrity, integrations, audit, data maintenance activities, and oversight of discovery processes and schedules.