ServiceNow Requirements Analyst

CACI•Chantilly, VA

4d•Onsite

About The Position

The ServiceNow Requirements Analyst is the first point of contact for ServiceNow modification requests. The analyst assesses each request, briefs the Government product owner, and supports approved work through release. The role guides modification requests from intake through development while ensuring that requirements and impacts are documented. The analyst assesses potential effects on data quality, governance, cost, and external dependencies; facilitates technical exchanges among developers, stakeholders, and Government points of contact; completes assessment documentation; and communicates findings to the Government product owner. Approved requests are supported through development and release, with requirements and impacts kept accurate. Success in the role means requests enter development with complete requirements and few returns for more information, the Government customer remains informed, and approved changes reach production with minimal impact elsewhere. The position calls for a self-starter comfortable with ambiguity, able to carry long-running requests to completion, balance multiple requests, and explain technical topics clearly to developers and Government stakeholders. This is a full-time, fully onsite position with no travel required. A TS/SCI clearance with Polygraph is required. The proposed salary range is $86,600–$181,800.

Requirements

Experience in a ServiceNow development environment or a similarly complex development environment.
Demonstrated experience using ServiceNow to meet customer requirements at the business and technical levels.
Experience leading requirements analysis, including issue definition, stakeholder engagement, requirements gathering, and documentation.
Experience working with product owners, platform owners, architects, process owners, developers, and external service providers in a large organization.
Ability to brief customers and leadership on technical impacts and answer their questions.
TS/SCI clearance with Polygraph.
At least 3 years of ServiceNow experience.
ServiceNow Certified System Administrator (CSA) certification.
Hands-on experience with one or more ServiceNow implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules.
Experience writing business and technical requirements.
Experience working in an Agile environment and using Agile best practices.
Experience working in a Federal Government environment and with Government security, compliance, and authorization requirements.

Nice To Haves

ITIL 4 Foundation certification or higher.
ServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced ServiceNow technical certification.

Responsibilities

Serve as the first point of contact for ServiceNow modification requests and guide each request from intake through approval.
Assess each request’s impact on data quality, governance, cost (including new modules or licensing), and external dependencies.
Facilitate technical exchange meetings with developers, stakeholders, and Government points of contact; capture meeting minutes and action items.
Complete assessment documentation before requests move to development.
Brief the Government product owner on assessment findings and answer questions.
Support approved requests through development and release, keeping requirements and impacts accurate.
Balance multiple requests and carry long-running requests through to completion.
Explain technical topics clearly to developers and Government stakeholders.

Benefits

Flexible time off benefit.
Learning resources and learning and development opportunities.
Healthcare benefits.
Wellness benefits.
Financial and retirement benefits.
Family support benefits.
Continuing education benefits.
Time off benefits.
Comprehensive benefits designed to support and protect employees and their families.
Competitive compensation.