ServiceNow Requirements Analyst
About The Position
The ServiceNow Requirements Analyst is the first point of contact for ServiceNow modification requests. The analyst assesses requests, briefs the Government product owner, and supports approved work through development and release. The role guides modifications from intake through approval and development, ensuring that requirements and impacts are documented along the way. The analyst evaluates impacts on data quality, governance, cost, and external dependencies; facilitates technical exchanges with developers, stakeholders, and Government contacts; prepares assessment documentation; and communicates findings to the Government product owner. Success requires carrying requests through completion, managing several requests at a time, working comfortably with ambiguity, and explaining technical topics clearly to both developers and Government stakeholders. The position is fully onsite and requires a TS/SCI clearance with polygraph.
Requirements
- TS/SCI clearance with polygraph.
- At least 3 years of ServiceNow experience.
- ServiceNow Certified System Administrator (CSA) certification.
- Hands-on experience with one or more ServiceNow implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules.
- Experience writing business and technical requirements.
- Experience working in an Agile environment and using Agile best practices.
- Experience working in a Federal Government environment and with Government security, compliance, and authorization requirements.
- Experience in a ServiceNow development environment or a similarly complex development environment.
- Demonstrated experience using ServiceNow to meet customer requirements at both the business and technical levels.
- Experience leading requirements analysis, including issue definition, stakeholder engagement, requirements gathering, and documentation.
- Experience working with product owners, platform owners, architects, process owners, developers, and external service providers in a large organization.
- Ability to brief customers and leadership on technical impacts and answer their questions.
Nice To Haves
- ITIL 4 Foundation certification or higher.
- ServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced ServiceNow technical certification.
Responsibilities
- Serve as the first point of contact for ServiceNow modification requests and guide each request from intake through approval.
- Assess requests for impacts on data quality, governance, cost, and external dependencies.
- Facilitate technical exchange meetings with developers, stakeholders, and Government points of contact, and capture meeting minutes and actions.
- Complete assessment documentation before requests proceed to development.
- Brief the Government product owner on assessment findings and answer questions.
- Support approved requests through development and release while keeping requirements and impacts accurate.
- Manage multiple requests and carry long-running requests through to completion.
Benefits
- Flexible time off benefit.
- Learning resources and learning and development opportunities.
- Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
