ServiceNow Product Owner

Booz Allen Hamilton•Washington, DC

2d•$77,600 - $176,000•Remote

About The Position

ServiceNow Product Owner The Opportunity: We are seeking a skilled and mission-driven ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management (ITSM) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management.

Requirements

3+ years of experience working in Agile or Scrum environments
3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics
Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations
Experience leading training sessions or managing change initiatives
Experience with ITIL best practices
Knowledge of ServiceNow modules, including suites such as ITSM or ITOM
Ability to manage backlogs and work with development teams
Active TS/SCI clearance; willingness to take a polygraph exam
HS diploma or GED and 7+ years of experience supporting IT projects and activities, Associate’s degree and 5+ years of experience supporting IT projects and activities, or Bachelor’s degree and 3+ years of experience supporting IT projects and activities
Ability to obtain a DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification within 30 days of start date

Nice To Haves

Experience in a government, defense, or high-security environment
Experience integrating ServiceNow with other enterprise systems
Knowledge of platform performance monitoring and analytics
Possession of excellent communication, collaboration, and stakeholder management skills
Bachelor's degree in IT, CS, or a related field
ITIL 4 Certification
ServiceNow Certifications such as Certified System Administrator or Certified Implementation Specialist Certification

Responsibilities

Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals.
Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy.
Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements.
Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity.
Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization.
Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered.
Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives.