ServiceNow Platform Owner
About The Position
Own and govern the ServiceNow platform, including all instances, integrations, and development activities. Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities. Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI. Drive consolidation, standardization, and scalability across the platform ecosystem. Lead digital transformation initiatives, including self-service capabilities, workflow automation, user experience enhancements, and enterprise system integrations. Champion continuous improvement and innovation across the platform. Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance. Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies. Manage product backlog and prioritize initiatives to meet business needs. Establish and enforce platform governance, security policies, and standards. Ensure data integrity, platform stability, and compliance with regulatory and security requirements. Oversee platform upgrades, patching, and integrations to maintain system health and reliability. Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Drive adoption of platform capabilities and support organizational change management. Oversee support operations, including queue management, prioritization, and escalation handling.
Requirements
- 8+ years of experience in enterprise platform ownership, preferably ServiceNow.
- Proven experience leading Agile development teams and managing product backlogs.
- Strong knowledge of software development lifecycle (SDLC) and governance processes.
- Experience with system implementation and organizational change management.
- Solid understanding of IT service management (ITSM) practices.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
- Ability to collaborate effectively across business, IT, and executive leadership teams.
Nice To Haves
- Advanced Degree desirable or an equivalent combination of education and experience
Responsibilities
- Own and govern the ServiceNow platform, including all instances, integrations, and development activities.
- Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities.
- Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI.
- Drive consolidation, standardization, and scalability across the platform ecosystem.
- Lead digital transformation initiatives, including self-service capabilities, workflow automation, user experience enhancements, and enterprise system integrations.
- Champion continuous improvement and innovation across the platform.
- Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance.
- Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies.
- Manage product backlog and prioritize initiatives to meet business needs.
- Establish and enforce platform governance, security policies, and standards.
- Ensure data integrity, platform stability, and compliance with regulatory and security requirements.
- Oversee platform upgrades, patching, and integrations to maintain system health and reliability.
- Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Drive adoption of platform capabilities and support organizational change management.
- Oversee support operations, including queue management, prioritization, and escalation handling.
Benefits
- medical, dental, and vision insurance
- a 401(k) with company match
- paid time off
- parental leave
- potential for performance-based bonuses depending on company and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Principal
