ServiceNow Product Owner, ITOM/ CMDB
About The Position
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide. Role Purpose We are seeking a ServiceNow Product Owner – ITOM / CMDB to lead the strategy, roadmap, and value realization of the ServiceNow IT Operations Management (ITOM) and Configuration Management Database (CMDB) product portfolio. This role is accountable for defining and executing the product vision that enables enterprise visibility, service mapping, event correlation, and AI-driven operational intelligence. The Product Owner will operate within a Product Operating Model and serve as the single point of accountability for ITOM and CMDB outcomes, backlog prioritization, and stakeholder alignment. This is a high-impact role at the center of digital transformation, data governance, and AI-enabled operations.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of hands-on ServiceNow experience, including ITOM (Discovery, Service Mapping, Event Management) and CMDB.
- 3+ years in a Product Owner or Product Management role.
- Strong knowledge of ServiceNow ITOM modules, CMDB architecture, CSDM 4.x/5.x, infrastructure/cloud platforms (AWS, Azure, GCP), monitoring tool integrations (e.g., Dynatrace, Splunk, SolarWinds), API integrations, and enterprise architecture.
- Experience in Agile/SAFe environments.
- Excellent executive-level communication skills.
- ServiceNow Certified System Administrator
- ITL v3/v4
- ServiceNow Certified Implementation Specialist – ITOM
Nice To Haves
- Experience with AI/ML use cases in IT operations.
- Leadership experience managing cross-functional teams in enterprise transformation programs.
- ServiceNow Implementation Specialist and/or ServiceNow Application Developer certifications.
- Strong ITIL and digital transformation background.
- Scrum Master Certification or SAFe.
Responsibilities
- Define multi-year ITOM / CMDB product vision aligned to enterprise architecture
- Develop and maintain product roadmap across Discovery, Service Mapping, Event Management, AIOps, and CMDB governance
- Align roadmap to CSDM 5.x standards and enterprise data strategy
- Drive transition from project-based delivery to product-based lifecycle management
- Establish CMDB data ownership and certification model
- Ensure CSDM alignment across Business Services, Technical Services, Applications, and Infrastructure
- Define measurable CMDB health KPIs (completeness, correctness, compliance)
- Lead CMDB lifecycle and relationship integrity strategy
- Identify AI use cases within IT operations workflows
- Enable Now Assist / predictive models where applicable
- Track automation rate, MTTR reduction, and event correlation improvements
- Govern AI model quality and business adoption
- Facilitate product steering sessions
- Prioritize backlog using value, risk, and effort scoring
- Partner with Enterprise Architecture, Security, and Finance
- Serve as escalation point for ITOM / CMDB product decisions
Benefits
- Company-wide bonuses
- Long-term incentives
- 100% company-paid pension benefit
- Matching contributions to 401(k) savings plan
- Medical, dental, vision
- Paid parental leave
- Family building support
- Fitness
- Company-paid life insurance
- Disability
- Disease management programs
- Paid time off
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
