ServiceNow Product Manager, ITOM/ CMDB

Global Partners LP•Newton, MA

13d•$136,200 - $204,200

About The Position

The ServiceNow Product Manager, ITOM/ CMDB oversees a product technical strategy and roadmap. They bridge the gap between engineering and business teams, translating user needs and business goals into technical requirements, managing product development, and ensuring products meet both technical specifications. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Requirements

Must possess strong leadership skills to guide and influence cross - functional teams.
Proficient in Agile frameworks and experience working in an Agile environment.
Be the recognized expert in the business on the product and relevant technology
Strong relationship management skills to establish and build healthy working relations and partnerships with internal and external stakeholders
Data and outcome driven mindset.
Customer- Centric thinking: Deep understanding of customer needs and how to create value.
Excellent communication skills, able to manage multiple stakeholders and expectations
A strong understanding of IT infrastructure, architecture, and project management.
Bachelor's Degree Master's Degree A bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field MBA

Responsibilities

Develops roadmap for the product based on input from internal stakeholders, business, market research and their own industry insight.
Works closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
Quality Assurance: Monitor solution quality through testing, reviews, and adherence to standards.
Defining Requirements – Translate business requirements into actionable tasks for the team.
Leads Product Teams. Oversee the allocation of product team resources within approved funding to the most valuable initiatives.
Track, and report on key performance indicators (KPIs) for the product.
Works closely with Development/Engineering and other teams to deliver products that align with vision, meets business needs and are delivered to a consistently high-quality standard.
Proactively identify potential risks and bottlenecks, and develop mitigation strategies and backup plans.
Accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.
Act as the point of contact for stakeholders on product progress and changes.
Clearly articulate complex technical concepts to various audiences to gain buy-in and align stakeholders.
Collaborate with stakeholders to gather requirements and feedback.
Backlog Management – Prioritize, refine, and maintain the product backlog.
Adheres to strong IT governance in the project and program management Centers of Excellence
Establish transparent communication channels with internal and external stakeholders, building strong, influential relationships and ensuring alignment with product goals and objectives
Ensuring Product Quality – Ensure deliverables meet the agreed-upon acceptance criteria and quality standards.
Oversee technology contracts: to ensure compliance, cost-effectiveness, and strategic alignment.