ServiceNow ITOM SME GCP
Delan Associates, Inc•Juno Beach, FL
About The Position
This role focuses on configuring and maintaining ServiceNow Event Management capabilities specifically for GCP observability use cases. The individual will implement client-defined requirements for event normalization, correlation, and alert management, as well as configure automated incident creation workflows. Ensuring proper CI association and CMDB alignment for cloud events is crucial. The position also involves supporting testing, validation, dashboard development, troubleshooting, and continuous platform improvement.
Requirements
- Experience with ServiceNow Event Management.
- Experience with Google Cloud Platform (GCP).
- Familiarity with GCP observability tools.
- Understanding of event normalization, correlation, and alert management.
- Experience configuring event rules and alert rules.
- Knowledge of automated incident creation workflows.
- Experience with CI association and CMDB alignment.
- Experience configuring and supporting integrations between GCP, Pub/Sub, and ServiceNow.
- Experience implementing event enrichment and operational workflows.
- Experience with testing and validation of event processing, alert generation, and incident creation.
- Experience developing dashboards and operational views.
- Troubleshooting skills for integration, event processing, and alerting issues.
- Experience with production deployment and stabilization.
Responsibilities
- Configure and maintain ServiceNow Event Management capabilities for GCP observability use cases.
- Implement client-defined event normalization, correlation, and alert management requirements.
- Configure event rules, alert rules, and automated incident creation workflows.
- Ensure proper CI association and CMDB alignment for incoming cloud events.
- Configure and support integrations between GCP, Pub/Sub, and ServiceNow.
- Implement event enrichment and operational workflows required by support teams.
- Support testing and validation of event processing, alert generation, and incident creation.
- Develop dashboards and operational views to support monitoring and service health visibility.
- Troubleshoot integration, event processing, and alerting issues.
- Support production deployment, stabilization, and continuous platform improvement activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
