ServiceNow/Power BI Automation Engineer

Infosys • Raleigh, AZ

10d

About The Position

The role focuses on ServiceNow reporting and analytics, Power BI development, data analysis, and automation for IT infrastructure operations. The engineer develops and maintains ServiceNow reports, dashboards, Performance Analytics, and data extracts, and builds Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources. The role creates data models, KPIs, measures, scorecards, and visualizations to provide insights into operational performance, compliance, service health, and engineering effectiveness.

The position also identifies automation opportunities and develops automated reporting and workflow solutions using APIs, scripting, workflows, reporting tools, and technologies such as Power Automate, PowerShell, and Python. It includes troubleshooting and root cause analysis, as well as broader infrastructure responsibilities: supporting complex incidents, assessing infrastructure, contributing to solution design and technical documentation, coordinating deployments and maintenance, analyzing system performance, supporting security and compliance activities, and collaborating with onsite, offshore, client, and vendor teams.

The role is part of Infosys Financial Services, which works with financial institutions on digital transformation using AI, cloud, and data-led innovation. A bachelor’s degree or foreign equivalent is required, though three years of progressive experience in the specialty may substitute for each year of education. The position may require relocation and/or travel to the work or project location. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.

Requirements

• Strong understanding of the ServiceNow platform and its reporting capabilities.
• Experience developing automated reporting and workflow solutions with Power Automate, PowerShell, or Python.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Authorization to work in the United States for any employer without employer-based visa sponsorship.

Nice To Haves

• Omnissa Workspace ONE administration and support.
• Microsoft Intune device management experience.
• Medium-level macOS troubleshooting and engineering experience.
• Experience monitoring endpoint performance, compliance, logs, and alerts.
• Experience analyzing logs and collaborating with engineering teams to resolve incidents.
• Experience working with security teams on endpoint protection and compliance.
• Experience with change management processes, tools, and implementations.

Responsibilities

• Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts.
• Design and build Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources.
• Create data models, KPIs, measures, scorecards, and visualizations.
• Provide insights into operational performance, compliance, service health, and engineering effectiveness.
• Identify automation opportunities using APIs, scripting, workflows, and reporting tools.
• Automate recurring reports, data collection, validation, distribution, and notifications.
• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Evaluate client IT infrastructure, prepare assessment reports, and support due diligence on infrastructure maturity and improvement opportunities.
• Contribute to scalable, cost-effective infrastructure solution design; review reusable components; and develop technical documentation.
• Align release schedules and environment readiness, execute deployments, perform post-deployment testing, and manage version control.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring integration with existing systems and processes.
• Analyze performance data, coordinate insights on system behavior, and support capacity planning.
• Conduct security checks, recovery drills, and compliance audits; implement security measures; and coordinate continuity plans.
• Gather feedback, analyze infrastructure processes, and propose automation and efficiency improvements.
• Liaise with onsite, offshore, and vendor teams to document project requirements and support collaboration.
• Develop a centralized repository of technical and procedural knowledge, using insights from other projects to retain organizational expertise.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level