About The Position
The ServiceNow/Power BI Automation Engineer is assigned the job role of Infrastructure Consultant 2 within Infosys Financial Services. The role supports digital transformation for financial institutions through infrastructure assessment, incident resolution, system optimization, deployment management, and automation. The engineer collaborates with internal, client, onsite, offshore, and vendor teams to resolve complex incidents, conduct root cause analyses, document findings, and recommend preventive actions. The role contributes to infrastructure assessments and due diligence, designs scalable and cost-effective infrastructure solutions, and develops technical documentation. It also supports release readiness and deployments, maintenance and upgrades, performance analysis and capacity planning, security checks and audits, continuity planning, and development of a shared technical knowledge repository. The position focuses on ServiceNow reporting and analytics, Power BI dashboards and reports, data models and KPI visualizations, and automated reporting and workflows using APIs, scripting, and tools such as Power Automate, PowerShell, and Python. Preferred experience includes endpoint administration and support with Omnissa Workspace ONE, Microsoft Intune, and macOS, as well as monitoring, compliance, incident management, security policy enforcement, and change management. A bachelor's degree or foreign equivalent from an accredited institution is required; three years of progressive experience in the specialty may substitute for each year of education. Relocation and/or travel to the work or project location may be required. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.
Requirements
- Strong ServiceNow reporting and analytics skills, including reports, dashboards, Performance Analytics, and data extracts.
- Power BI development skills, including dashboards and executive-level reports using ServiceNow and enterprise data sources.
- Experience creating data models, KPIs, measures, scorecards, and visualizations.
- Ability to provide insights into operational performance, compliance, service health, and engineering effectiveness.
- Experience identifying automation opportunities using APIs, scripting, workflows, and reporting tools.
- Experience developing automated reporting and workflow solutions using Power Automate, PowerShell, or Python.
- Strong understanding of the ServiceNow platform and its reporting capabilities.
- Strong troubleshooting, root cause analysis, and problem-solving skills.
- Bachelor's degree or foreign equivalent from an accredited institution, or three years of progressive specialty experience in lieu of each year of education.
- Must be authorized to work in the United States without employer-based visa sponsorship.
Nice To Haves
- Omnissa Workspace ONE administration and support.
- Microsoft Intune device management experience.
- Medium-level macOS troubleshooting and engineering experience.
- Experience monitoring endpoint performance, compliance, logs, and alerts.
- Experience analyzing logs and collaborating with engineering teams to resolve incidents.
- Experience working with security teams on endpoint protection and compliance.
- Experience with change management processes, tools, and implementations.
Responsibilities
- Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
- Evaluate client IT infrastructure, prepare actionable assessment reports, and support due diligence on infrastructure maturity and improvement opportunities.
- Contribute to scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
- Align release schedules and environment readiness, execute deployments, perform post-deployment testing, and manage version control.
- Coordinate maintenance schedules, emergency fixes, and technology upgrades while maintaining integration with existing systems and processes.
- Analyze performance data across systems, coordinate insights into system behavior, and support capacity planning.
- Conduct security checks, recovery drills, and compliance audits; implement security measures and coordinate continuity plans.
- Identify automation opportunities, analyze infrastructure processes, and propose efficiency improvements.
- Liaise with onsite, offshore, and vendor teams to document project requirements and support effective collaboration.
- Develop a centralized repository of technical and procedural knowledge, using insights from other projects to improve efficiency and retain organizational expertise.
- Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts.
- Build Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources.
- Create data models, KPIs, measures, scorecards, and visualizations, and provide insights into operational performance, compliance, service health, and engineering effectiveness.
- Develop automation using APIs, scripting, workflows, and reporting tools; automate recurring reports, data collection, validation, distribution, and notifications.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability insurance.
- Health and dependent care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan and contributions dependent on salary level.
- Paid holidays and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
