ServiceNow Platform Manager
About The Position
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government. Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform’s development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger’s business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities.
Requirements
- Proven experience managing or developing within enterprise ServiceNow environments.
- Deep understanding of TPSM, SPM, and SOM modules.
- Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
- Experience defining platform roadmaps, governance, and operational excellence.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to operate strategically while remaining hands-on when needed
Nice To Haves
- ServiceNow Certified System Administrator (CSA) – Highly Preferred
- ITIL Certification – Preferred
- ServiceNow Certified Implementation Specialist (CIS) – Optional
- ServiceNow Certified Application Developer (CAD) – Optional
Responsibilities
- Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
- Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
- Define and maintain platform governance, architecture standards, and best practices.
- Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
- Oversee integrations between ServiceNow and other enterprise systems.
- Manage upgrades, patches, and releases while minimizing disruption to operations.
- Drive automation and process improvement initiatives across IT and business workflows.
- Mentor and guide administrators and developers supporting the platform.
- Monitor performance, ensure data integrity, and maintain system documentation.
- Establishes and enforces governance frameworks, policies, and best practices for the platform.
- Operationalize business requirements within the platform with along with strategic roadmap planning
Benefits
- Discretionary Time Off for all employees, with no maximum limits on time off
- Industry leading health, vision, and dental benefits
- Competitive compensation package
- 16 weeks of fully paid parental leave
- Focus on wellness and employee health through stipends and dedicated wellness programming
- Purposeful career development programs with reimbursement provided for educational certifications
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
