ServiceNow Platform Engineer
About The Position
AT&T is seeking an IT professional to join a DevOps team managing multiple Government Community Cloud ServiceNow implementations. Deliver a stable and performant platform supporting dozens of scoped applications. This career step requires expert level experience and is a hands-on function that ultimately results in the delivery of companywide services using ServiceNow. Specific duties include: Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions. Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings. Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others. Triage and support issues from users on the ServiceNow platform and related applications and modules. Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development. Additional Roles and Responsibilities: Elaborate the design and interfaces for specific components including: Define subsystems and their interfaces, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context; Align development teams to a shared technical direction and partners with those teams in elaborating the Solution and its interfaces; Validate technology assumptions, evaluate implementation alternatives; Establish critical NFRs at the solution level, participate in the definition of others. Create and enable the Continuous Delivery Pipeline including: Participate in planning, definition, and high-level design of the system solution and explore alternatives; Develop the Architectural Runway in support of new business Features and Capabilities; Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers; Participate in project planning, system and solution demos, retrospective workshops; Understand technical characteristics of and assist with architectural integration of external components, systems, and platforms.
Requirements
- 3-5 years of hands-on ServiceNow administration and implementation experience focused on platform and MID server administration and management.
- ServiceNow Certified System Admin certification required
- Deep working knowledge of most or all of the following: CMDB, CSDM, ATF, IntegrationHub ETL, RTE, Flow Designer, ITOM (especially Discovery & ServiceMapping), ITSM, and ITIL
- Admin experience on current Linux (RedHat/CentOS or Ubuntu) or Windows server platforms and will write and maintain shell scripts appropriate to the platform (e.g. Bash, PowerShell, .bat).
- Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
- Hands-on experience with relational databases and demonstrated proficiency in writing SQL and managing relational databases (SQL, MySQL and Oracle)
- Hands-on experience with and demonstrated proficiency in UNIX shell scripting, Java Script, HTML, XML, AJAX, and python
- Familiarity with concepts related to CMDB, asset discovery, and integration with other external modules
- Implemented integrations with 3rd party tools using web services, microservices, SOAP, email, MID, or related technologies
- REQUIRED - Hired applicant must be able to obtain US government secret clearance.
- Due to the nature of work performed, U.S. citizenship is required.
Nice To Haves
- ServiceNow certified application developer
- Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.
Responsibilities
- Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions.
- Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.
- Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.
- Triage and support issues from users on the ServiceNow platform and related applications and modules.
- Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.
- Elaborate the design and interfaces for specific components including: Define subsystems and their interfaces, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context.
- Align development teams to a shared technical direction and partners with those teams in elaborating the Solution and its interfaces.
- Validate technology assumptions, evaluate implementation alternatives.
- Establish critical NFRs at the solution level, participate in the definition of others.
- Create and enable the Continuous Delivery Pipeline including: Participate in planning, definition, and high-level design of the system solution and explore alternatives.
- Develop the Architectural Runway in support of new business Features and Capabilities.
- Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers.
- Participate in project planning, system and solution demos, retrospective workshops.
- Understand technical characteristics of and assist with architectural integration of external components, systems, and platforms.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
