ServiceNow Platform Engineer
About The Position
GDIT is looking for a ServiceNow Platform Engineer to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL. This role involves leading the design and implementation of integrations, configuring and supporting ITOM and ITAM modules, developing service catalog items, monitoring system stability, conducting risk assessments, developing dashboards and reports, and supporting the configuration of workflows and business rules. The engineer will collaborate with cross-functional teams, participate in Scrum processes, and assist in delivering best practices for Enterprise IT Services, including ITIL and Agile frameworks. Customization of core applications like Incident, Problem, Change, and Requests is also a key responsibility, along with supporting end-users with ServiceNow issues.
Requirements
- Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and 5 years of experience.
- Possesses 1-3 years' experience implementing ServiceNow.
- Active Secret Clearance.
Nice To Haves
- Experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.
- ITIL v4 Foundation Certification.
- Skilled in utilizing best practice ITIL engineering methods.
- Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment.
- Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.
- Java script, html, or CSS experience.
- ServiceNow Certified System Administrator certification is preferred and considered an asset for this role.
Responsibilities
- Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
- Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
- Develop and maintain service catalog items to include states, flows, and UI policies.
- Monitor systems stability to prevent service degradation or interruption.
- Conduct risk assessments to identify potential gaps.
- Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
- Support the configuration of workflows, business rules, UI policies, and client scripts.
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
- Participate in Scrum process, testing, debugging, and documentation of ServiceNow modules.
- Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services.
- Configure application related fields, forms, views, email notifications, acceptance roles and access control.
- Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
- Support end users to resolve support issues within ServiceNow.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Variety of medical plan options
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
