Software Engineer Sr ( ServiceNow Platform Engineer)

PNC•Dallas, AZ

7d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Sr within PNC's Technology organization, you will be based in Phoenix, AZ or Dallas, TX. ServiceNow Technology Engineer / ServiceNow Platform Engineer Job Summary The ServiceNow Technology professional is responsible for the design, development, configuration, administration, and operational governance of the ServiceNow platform. This role ensures stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows. The position partners closely with infrastructure, security, and business teams to enable standardized processes, automation, and data integrity across environments.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
ServiceNow Platform
Software Solutions
User Experience (UX) Design

Responsibilities

Platform Engineering, Development & Administration: Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices.
Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
Integrations & Automation: Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
Platform Operations & Stability: Support ServiceNow environment health across development, test, and production instances.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.