ServiceNow Platform Architect

APN Consulting, Inc. • Chicago, IL

2d • Onsite

About The Position

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Requirements

• 10+ years of overall IT experience.
• 6+ years of hands-on ServiceNow implementation experience.
• 3+ years serving as a ServiceNow Architect or Lead Architect.
• Deep understanding of the ServiceNow platform architecture.
• Experience designing enterprise-scale ServiceNow implementations.
• Strong experience with: ITSM ITOM ITAM CMDB Discovery Service Mapping Flow Designer IntegrationHub Performance Analytics Virtual Agent Service Catalog
• Expertise with JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and UI Actions.
• Experience integrating ServiceNow with cloud platforms, ERP systems, HR systems, and identity providers.
• Strong knowledge of REST APIs, SOAP APIs, OAuth, SSO, LDAP, and Azure AD/Okta integrations.
• Experience with Agile and DevOps methodologies.
• Excellent communication and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (one or more)

Nice To Haves

• Experience with Employee Center, HRSD, CSM, FSM, SecOps, IRM, or GRC.
• Experience with multi-instance architecture.
• Experience designing global ServiceNow deployments.
• Cloud platform experience (AWS, Azure, or GCP).
• Familiarity with CI/CD pipelines for ServiceNow.
• Knowledge of AI-powered ServiceNow capabilities (Now Assist, Predictive Intelligence, AI Search).
• ServiceNow Certified Technical Architect (CTA) preferred

Responsibilities

• Define and maintain the overall ServiceNow platform architecture and roadmap.
• Design scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture standards.
• Lead architecture reviews, technical design sessions, and solution governance.
• Architect integrations between ServiceNow and enterprise applications using REST, SOAP, IntegrationHub, MID Server, and APIs.
• Establish platform governance, development standards, release management, and best practices.
• Guide development teams through complex implementations and provide technical leadership.
• Review customizations to ensure adherence to ServiceNow best practices and minimize technical debt.
• Lead platform upgrades, instance strategy, cloning, and performance optimization.
• Design CMDB architecture, CSDM adoption, Discovery, Service Mapping, and Asset Management strategies.
• Collaborate with security teams to ensure compliance with organizational security policies.
• Provide effort estimation, technical risk assessments, and implementation roadmaps.
• Mentor developers, administrators, and technical consultants.
• Participate in client workshops and executive presentations.

Benefits

• We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed