ServiceNow Architect

eTelligent Group LLC • Washington, DC

9d

About The Position

This position involves designing and implementing enterprise-scale ServiceNow solutions across multiple business units. The role requires deep expertise in ITSM processes, CMDB and CSDM, and various ServiceNow products. The architect will be responsible for defining integration, security, and data architectures, establishing development standards and governance frameworks, and conducting reviews to ensure performance, security, scalability, and maintainability. The role also involves developing technical architecture documents and implementation roadmaps. The place of performance may require CONUS and NCR travel for meetings, conferences, and training. U.S. Citizenship is required, and the candidate must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust clearance.

Requirements

• 8+ years ServiceNow/ESM architecture experience.
• 2+ years Federal experience.
• Prior ownership of multi-module architectures at n-2 currency.
• Deep expertise in ITSM, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and major ITIL processes.
• Strong experience with CMDB and CSDM, including CI relationships, data governance, service modeling, and CMDB health.
• Experience with ServiceNow products such as ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM/GRC.
• Strong technical background in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, UI Builder, and platform security.
• Extensive integration experience using REST/SOAP APIs, Scripted REST APIs, MID Server, OAuth, SSO/SAML, LDAP, web services, and enterprise integration patterns.
• Experience defining integration architecture, security architecture, data architecture, and application architecture for ServiceNow.
• Experience developing technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
• Experience establishing ServiceNow development standards, governance frameworks, coding standards, and architectural best practices.
• Ability to conduct architecture reviews and code/design reviews and identify performance, security, scalability, and maintainability risks.
• Must show experience designing enterprise-scale, multi-module architectures at an N-2 currency level.
• Highlight experience defining overarching integration, security, and data architectures.
• Highlight experience establishing development and governance standards across a 75k+ user base.
• Highlight experience conducting code/design reviews to mitigate security and scalability risks.
• Experience with ITOM Implementations, Discovery, Network Operations Center Experience, CSDM/CMDB strategy, integration patterns, upgrade strategy, performance & availability.
• ServiceNow Certified Technical Architect (CTA) (Required).
• U.S. Citizenship required.
• Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Nice To Haves

• ServiceNow Certified Master Architect (CMA) preferred.

Responsibilities

• Designing and implementing enterprise-scale ServiceNow solutions across multiple business units.
• Defining integration architecture, security architecture, data architecture, and application architecture for ServiceNow.
• Developing technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
• Establishing ServiceNow development standards, governance frameworks, coding standards, and architectural best practices.
• Conducting architecture reviews and code/design reviews to identify performance, security, scalability, and maintainability risks.
• Designing enterprise-scale, multi-module architectures at an N-2 currency level.
• Defining overarching integration, security, and data architectures.
• Establishing development and governance standards across a 75k+ user base.
• Conducting code/design reviews to mitigate security and scalability risks.
• Implementing ITOM, Discovery, and CSDM/CMDB strategy.
• Developing upgrade strategy and ensuring performance & availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed