ServiceNow Platform Architect (100% Remote) || Certification: CSA + HAM CIS
About The Position
The Platform Architect is a technical advisory role focused on helping customers establish a technical foundation on the ServiceNow Platform and design solutions that improve outcomes. The role guides customers, partners, and internal team members in creating technical architectures designed for long-term success. The architect advises on leading practices for instance strategy, technical governance, core data, integrations, and platform health. Working with customer stakeholders and delivery teams, the architect translates business goals and technical requirements into roadmaps and architectural blueprints, positions ServiceNow within customers’ digital transformation plans, and supports strong technical governance and delivery models. The role also promotes platform-leading practices and mentors others.
Requirements
- ServiceNow Certified System Administrator (CSA) certification; the posting also lists CSA and HAM CIS in the role heading.
- Twelve or more years of progressive experience in a professional services organization, or equivalent education and experience.
- Consulting experience.
- Ability to run programs independently in a startup-paced environment.
- Success driving complex issues through analysis and resolution.
- Ability to communicate complex information to diverse technical and non-technical audiences.
- Ability to build relationships with customers, squads, and ServiceNow partners to deliver customer success.
- Large program experience leading architecture and design.
- Enterprise architecture experience.
- Cloud application technology experience.
- Experience working with the US Public Sector or Government.
- Ability to gain government clearance.
Nice To Haves
- Certified Technical Architect (CTA), or the minimum certifications to qualify for the CTA Program: CSA, Certified Application Developer (CAD), and two Certified Implementation Specialist (CIS) disciplines. ServiceNow may require specific CIS certifications depending on customer or account outcomes.
Responsibilities
- Work with customer executives, platform owners, enterprise architects, and development teams during solution structuring and implementation.
- Serve as a technical expert across engagements, guiding customers, partners, and internal team members toward successful customer solutions.
- Provide knowledge across multiple workflows.
- Build relationships with customer technical and business leaders to understand ServiceNow’s role in their digital transformation vision.
- Translate customer goals into outcomes and a roadmap.
- Translate business information and technical requirements into architectural blueprints for complex goals.
- Engage customer Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with core applications.
- Manage technical governance and the delivery operating model and governance.
- Support instance health by helping the engagement team reduce technical debt and align with ServiceNow leading practices.
- Contribute ServiceNow platform expertise and leading practices.
- Support the professional development of others through mentoring.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
