ServiceNow Platform Administrator
About The Position
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Requirements
- Experience administering the ServiceNow platform in an enterprise environment.
- Hands-on experience with ServiceNow integrations.
- Experience with ServiceNow Change Management processes.
- Familiarity with CI/CD practices and release management within a ServiceNow environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work collaboratively with technical teams, business stakeholders, and platform users.
- Strong communication skills with the ability to explain technical concepts clearly and effectively.
- Detail-oriented approach with a focus on quality, documentation, and operational excellence.
- Must be a U.S. Person: U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Preferred experience with one or more of the following ServiceNow areas: ITSM, FSM, App Engine, Health & Safety.
Responsibilities
- Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.
- Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.
- Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.
- Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.
- Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.
- Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.
- Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.
- Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.
- Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.
- Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
