ServiceNow Administrator

InComm Payments•UNAVAILABLE, FL

19h

About The Position

We're looking for an experienced ServiceNow professional to design, build, and support innovative solutions that drive automation, efficiency, and reliability across our IT organization. This role offers the opportunity to work with cutting-edge ServiceNow technologies, collaborate with cross-functional teams, and make a direct impact on enterprise service management initiatives.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field
Minimum of 5 years of experience as a ServiceNow developer or administrator
ServiceNow Certified System Administrator (CSA) certification
Extensive knowledge of ServiceNow platform and its modules
Ability to understand complex technical and functional designs along with the ability to create and modify workflows
Experience with Business Rules, Client Scripts, UI Actions, ACL’s, Script Includes including advanced scripting for each
Strong JavaScript and JSON skills required specifically, when it comes to outbound and inbound integration calls that handle data being passed back and forth between systems
Clear understanding of how REST interfaces work as it relates to ServiceNow communications with other tools and services, HTTP status codes, HTTP methods (GET/POST)
Experience with common REST-related authorization patterns (OAuth, API keys, token-based authentication, expiry, and renewal)
Ability to define endpoints, configure authentication, configure access control lists (ACLs), perform variable substitution, etc. within ServiceNow
Strong problem-solving skills and ability to think algorithmically
Excellent communication and interpersonal skills

Nice To Haves

Certified Application Developer (CAD) certification and/or Certified Implementation Specialist preferred
Experience with configuring Service Operations Workspace
Strong analytic, planning, organizational and communication skills with the ability to provide concise business translation of technical requirements and descriptions.
Experience working with HAM/SAM, Discovery/Service Mapping, CSM, Flow Designer/IntegrationHub
Strong Microsoft Office Suite knowledge

Responsibilities

Design, build, implement and support solutions on the ServiceNow platform (enhancements, integrations, automation) by working closely with various teams within the IT organization
Ensure the solutions align with the company's strategic goals, comply with service management and ServiceNow best practices
Identify opportunities to leverage automation to improve efficiency and reliability of ServiceNow solutions
Stay up to date with the latest ServiceNow features, updates, and industry best practices
Collaborate with business stakeholders and analysts to understand functional requirements and translate them into technical solutions
Develop comprehensive configuration designs, use cases, test conditions to support the successful implementation of initiatives and processes
Manage and resolve complex technical issues related to ServiceNow
Create and publish supporting documentation for all systems designed and implemented
Ability to work independently as well as with team members to accomplish assigned tasks
Ability to provide clear status updates and perform peer-to-peer code reviews
Participate in on call rotations which require availability during off hours and holidays