ServiceNow Managing Consultant Engineer - Digital Velocity

CDW

1d•Hybrid

About The Position

At CDW, trust, connection, and commitment are central to how they work together to deliver for customers, fostering a coworker environment. The Managing Consulting Engineer contributes innovatively to new solution/product design and implementation, leveraging technology understanding for solution design, system-wide impact, and client business issues. This role provides technical expertise to analyze client requirements and develop Digital Velocity services offerings across multiple technology solutions, supporting complex engagements globally. CDW is a Fortune 500 technology solutions provider assisting businesses, government, education, and healthcare organizations. The company emphasizes collaboration, candid communication, customer focus, continuous learning, and an equitable, transparent, and respectful hiring process. CDW is committed to being an AI-fluent organization, valuing curiosity, a learner's mindset, and openness to experimentation with AI to enhance human creativity and decision-making.

Requirements

Bachelor’s degree and 7+ years of IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects. Or, 11+ years of IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects.
Deep expertise in the ServiceNow platform
Strong understanding of ServiceNow data model and architecture
Ability to define and enforce development standards
Experience leading large-scale ServiceNow implementations (multi-workstream, multi-geography) with cross-functional teams.
Demonstrate the ability to multitask and prioritize workload under tight deadlines in a fast-paced environment.
Proven organizational, time-management, problem-solving, and follow-up skills.
Ability to manage and escalate technical issues to the appropriate vendor support team.
Maintain client relationships as a trusted Technical Advisor and serve as the focal point for communications between multiple departments and clients when necessary.
Take a lead technical role in reviewing and editing deliverables produced by other Engineering and Consulting teams.
Provide technical expertise in analyzing client’s requirements to develop IT services offerings across multiple technology solutions.
Recommend solutions and support internal account teams with the development of proposals, quotations, and presentations.
Excellent written, presentation, and verbal communication skills are required, including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in a manner that meets clients’ needs.
Must be able to act calmly and productively when confronted with change, ambiguity, and risk, and deal constructively with problems that do not have clear solutions or outcomes.
Demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients.
Ability and willingness to travel as needed to other CDW locations or client sites.
A valid U.S. driver’s license is required.
Bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools.
Value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
Readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.

Responsibilities

Lead project teams, directing coworker and client teams in solution design and development.
Lead end-to-end ServiceNow solution architecture across one or more product lines (e.g., ITSM, ITOM, CSM, ITAM, etc.), ensuring alignment to platform best practices and client business outcomes.
Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team
Proactively addresses or escalates any budget issues that are identified during the project.
Quality Assurance for SOW requests that meet triggers for size, cross brand, and complexity.
Perform peer review of deliverables from other team members for technical content to ensure accuracy.
Maintain client relationships as a trusted Technical Advisor.
Serve as focal point for communications between multiple departments and clients, when necessary, using experience and judgment to communicate effectively to all parties.
Recommend solutions supporting client account teams with development of proposals, quotations, and presentations.
Define and govern ServiceNow platform architecture, including data model design, integration patterns, environment strategy, and security model.
Act as the primary owner of technical solution design artifacts.
Lead technical discovery workshops and translate business requirements into scalable ServiceNow solutions aligned to CSDM and platform standards.
Define and enforce platform governance.
Provide architectural guidance for complex integrations.