ServiceNow Delivery Manager - Digital Velocity

CDW

About The Position

At CDW, trust, connection, and commitment are central to how they work together to deliver for their customers, fostering a coworker environment. The Digital Velocity ServiceNow Delivery Manager is a senior advisory, business, sales, and solutions thought leader at CDW. This role provides leadership and support for Sales, Advisory consultants, and Services teams within their region, being accountable for effective and efficient day-to-day Advisory Services operations and driving alignment with the Sales and Solutions teams. The position operates at the intersection of strategy, sales enablement, and platform thought leadership, supporting enterprise and executive-level client engagements. CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. They emphasize acting as one, playing to win, and thinking forward, fostering a collaborative environment where work matters, growth is supported, and contributions shape the future. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. CDW is committed to fostering an equitable, transparent, and respectful hiring process and encourages candidates to embrace an AI mindset, using AI to expand perspective and elevate their story while ensuring it remains rooted in their own background, judgment, and voice. They are a leading multi-brand technology solutions provider to customers in the United States, the United Kingdom, and Canada, working to solve complicated IT business challenges, provide outstanding service, and optimize customers’ performance.

Requirements

Bachelor’s degree and 7+ years’ experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years’ experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
1-2+ years of people leadership or senior advisory leadership experience, preferably leading experienced consultants or architects.
3+ years of ServiceNow platform experience, including advisory, architecture, or program-level engagements.
Proven ability to operate as a trusted advisor with executive and C‑suite stakeholders.
Strong ability to lead through influence, gain consensus across cross-functional teams, and drive outcomes without direct authority.
Demonstrated experience shaping advisory offerings, transformation roadmaps, or platform innovation strategies.
Ability to identify, frame, and creatively resolve complex client, engagement, and organizational challenges.
Experience supporting sales pursuits, including executive presentations, deal strategy, estimates, and advisory positioning.
Strong financial acumen, with experience balancing utilization, margin, and investment in senior advisory roles.
Excellent written, verbal, and presentation skills, with a demonstrated ability to present technology and platform recommendations from a business-first perspective.
History of working effectively across levels, functions, geographies, and cultures, displaying diplomacy and sound judgment.
Comfort operating in ambiguity, change, and evolving market conditions while maintaining focus and strategic clarity.
Demonstrated ability to apply lessons learned, adapt emerging technologies, and translate advisory into tangible client value.

Responsibilities

Provide leadership for Advisory teams, comprised of senior advisory consultants focused on strategy, platform maturity, operating model design, and transformation enablement.
Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind.
Expand these relationships to CDW account managers, regional managers, architects and engineers.
Collaborate with Sales, Advisory Consultants, Services Teams and Management to maximize services financial results.
Partner with Sales leadership to support complex pursuits, including opportunity qualification, deal shaping, advisory positioning, estimates, and executive-level client conversations.
Collaborate with practice, portfolio, and delivery leadership to ensure advisory work transitions effectively into delivery and managed services motions.
Manage team members’ performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability.
Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies.
Act as escalation point for issue resolution related to team member performance or client satisfaction.
Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed.
Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.
Champion and be accountable for our vision of becoming an AI-fluent organization.
Model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning.
Guide others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.