ServiceNow Technology Delivery Lead Manager

Accenture•Kirkland, WA

About The Position

Accenture is a global professional services organization and a vital services partner to major cloud providers like ServiceNow, AWS, Azure, and Google. The Accenture ServiceNow Business Group focuses on platform-led approaches, combining Accenture's industry and technology transformation expertise with ServiceNow to deliver digital business solutions. They help clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the ServiceNow platform. The ServiceNow practice assists organizations in responding to changing business needs and coordinating services across the enterprise for greater speed, agility, and efficiency at scale. This role is for a ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. The manager is expected to be hands-on, developing within the ServiceNow platform for clients, and staying updated on new applications and offerings. The ideal candidate is process-oriented, prefers order, and is comfortable seeking help from peers and Subject Matter Experts. A strong background in Enterprise Software companies and/or Consulting companies is essential. The position involves leading consulting engagements from post-sales to successful project delivery, managing scope, deliverables, budget, client satisfaction, and business outcomes. It also includes identifying opportunities for additional client value, working with ServiceNow account teams, and driving continuous improvements in implementation methodology and service offerings. Travel may be required, varying from 0 to 100% depending on business need and client requirements.

Requirements

Minimum 5 years knowledge and experience working with or implementing ServiceNow
Completed Certification - ServiceNow Certified System Administrator (CSA)
Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
Minimum of 3 years of experience with MS Project
Minimum of 3 years of experience in Project Management/Delivery or certification in project management
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
Strong background working with Enterprise Software companies and/or Consulting companies
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and management skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

Nice To Haves

PMP or CSM certification
Strong interpersonal skills, customer centric attitude
Proven team player and team builder
Strong organizational and analytical skills
Familiarity with SaaS deployments and its supporting architecture
A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
ITIL V3 or V4 Foundations Certification preferred

Responsibilities

Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes
Manage all aspects of project delivery and solution delivery
Lead and manage the implementation project team
Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Build, manage and foster a team-oriented environment
Work creatively and analytically in a problem-solving environment