Software Engineer - Consultant ServiceNow confirmé

Orange

1d • Hybrid

About The Position

Orange Business is a network and digital integrator focused on the entire value chain of the digital world, enabling customers to concentrate on strategic initiatives. The company has over 30,000 employees globally, offering a dynamic environment for skill development. Digital Services (DS), a division of Orange Business, helps clients leverage data and digital technologies for innovation and business reinvention. DS specializes in software development and integration, data analysis, and artificial intelligence, with over 3900 experts assisting companies in digitalizing business processes and valuing their data. Joining DS means becoming part of a young, dynamic, and innovative organization, with opportunities for varied missions, technical environments, and sectors. The company prioritizes staying current with technology through regular training and certifications. This role specifically seeks experienced ServiceNow profiles to expand the ServiceNow team within Digital Service Maroc, focusing on ITSM/ServiceNow technical profiles with solid experience in CSM, HR, or FSM modules to strengthen ServiceNow expertise.

Requirements

• Issu(e) d'une formation technique bac+5, avoir une expérience significative d'au moins 3 ans sur ServiceNow (ITSM, FSM, HR, CSM)
• Connaissance solide de javascript, jelly script, CSS et HTML.
• Bonnes Connaissances ITIL Foundation et les processus ITSM
• Certification CSA obligatoire
• Maitrise des intégrations via REST/SOAP API
• Bonnes Connaissances des thématiques autour de la CMDB
• Expérience réussie dans des environnements agiles (Scrum, SAFE)
• Autonomie et Capacité à travailler en équipe
• Pratique de l'anglais indispensable.

Nice To Haves

• Vos certifications ServiceNow ITSM, HR, FSM, CSM, sont des atouts pour ce poste.

Responsibilities

• Conception et Développement des applications autour des modules ServiceNow principalement de ITSM, FSM et HR.
• Paramétrage et customisation des workflows, scripts et développement ServiceNow
• Implémentation et développement des nouvelles fonctionnalités pour des projets de Build, Run et TMA sur la plateforme ServiceNow.
• Accompagnement à la recette fonctionnelle et technique.
• Animation et gestion des ateliers clients et recueil des besoins techniques et proposition des solutions adaptées
• Support niveau 2 et 3 et résolution des incidents liés à la plateforme ServiceNow
• Documentation technique et participation active aux différents sujets au niveau de la practice ServiceNow

Benefits

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees