ServiceNow ITSM Developer (368)

iTech AG • Arlington, VA

8d

About The Position

iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ServiceNow Platform. The ideal candidate brings strong hands-on ServiceNow development and configuration experience across the platform, with the ability to translate complex business and portfolio management requirements into scalable, maintainable platform solutions. This role requires collaboration with architects, product owners, business stakeholders, and Agile delivery teams to modernize portfolio governance, planning, investment tracking, and enterprise delivery capabilities across federal organizations.

Requirements

• Minimum 5 years of overall IT experience
• Minimum 3 years of hands-on ServiceNow development experience
• Strong JavaScript development skills
• Experience developing and configuring within the ServiceNow platform, including workflows, integrations, forms, and scripting
• At least one active ServiceNow certification (CSA preferred; CAD or additional certifications are a plus)
• Bachelors Degree
• ServiceNow CIS-ITSM
• Must have the ability to gain and keep public trust clearance.
• Pursuant to government contracts, US Citizenship is required.

Nice To Haves

• Familiarity with Agile development environments
• Strong troubleshooting and communication skills

Responsibilities

• Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements.
• Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations.
• Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions.
• Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making.
• Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives.
• Perform code reviews and ensure adherence to development standards, platform governance, and best practices.
• Support platform upgrades, patching, and performance optimization activities.
• Troubleshoot and resolve platform defects, integration issues, and production support requests.
• Ensure configurations and customizations align with federal security, compliance, and accessibility requirements.
• Contribute to technical documentation, knowledge transfer, and cross-team collaboration.
• Lead Implementation
• Other duties as assigned.

Benefits

• Equal Opportunity Employer
• Consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
• Commitment to working with and providing reasonable accommodations to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior