ServiceNow ITSM Developer

G2IT • Suitland, MD

7d

About The Position

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.

Requirements

• 9+ years of overall IT experience.
• 5+ years of ServiceNow administration, development, or ITSM support experience.
• Current ServiceNow Certified System Administrator (CSA) certification.
• Experience supporting IT Service Management (ITSM) processes.
• Strong knowledge of ITIL best practices.
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• U.S. Citizen with an Active Top Secret Clearance.

Nice To Haves

• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).
• Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.
• Experience supporting Department of Defense or Federal Government customers.
• ITIL Foundation certification.

Responsibilities

• Configure, administer, and develop ServiceNow ITSM applications and workflows.
• Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Maintain and enhance ServiceNow functionality to meet customer and business requirements.
• Develop dashboards, reports, and workflows to improve service delivery and operational performance.
• Support platform upgrades, testing, integrations, and system enhancements.
• Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.
• Collaborate with stakeholders to identify process improvements and implement ITIL best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior