ServiceNow ITOM/CMDB/Platform Senior Engineer
About The Position
This position will work to manage the ServiceNow Platform system, primarily managing a self-hosted or Cloud environment. This will include the ability to perform Platform maintenance such as System Clone downs, Family upgrades, and the ability to read code and identify conflicts within updates implemented. The position will require managing and maintaining the ServiceNow CMDB, including the ability to import via data source or REST and an understanding of ITOM modules for ServiceNow discovery and system imports. They will need to be able to build business rules and schedule jobs to maintain the health of the CMDB. This person should have a good understanding of ServiceNow and its components, including ITSM, SAM, SPM, and App Engine. Advance how our customers operate while you advance your career. Join GDIT as a Systems Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Systems Engineer, the work you’ll do at GDIT will be impactful to the mission of our DHS customer. You will play a crucial role in maintaining the ServiceNow Platform and CMDB environment.
Requirements
- Bachelor of Arts/Bachelor of Science
- 7+ years of related experience
- Linux Administration
- Microsoft Windows Server
- ServiceNow Administration
- ServiceNow Configuration Management Database (CMDB)
- ServiceNow Platform
- Java
- JavaScript
- Public Trust security clearance
- US citizenship required
Nice To Haves
- ServiceNow Discovery
- ServiceNow IT Service Management (ITSM)
- Understanding of ITOM modules for ServiceNow discovery and system imports
- Understanding of ServiceNow components including ITSM, SAM, SPM, and App Engine
Responsibilities
- Lead/Manage/Support ServiceNow Platform and CMDB design, development and administration.
- Collaborate with multiple development groups to deploy updates and troubleshoot issues related to the ServiceNow Platform
- Drive outcomes and work with development teams to innovate, resolve challenges, etc.
- Perform Platform maintenance such as System Clone downs, Family upgrades.
- Read code and identify conflicts within updates implemented.
- Manage and maintain the ServiceNow CMDB.
- Import data via data source or REST.
- Build business rules and schedule jobs to maintain the health of the CMDB.
Benefits
- 401K with company match
- Competitive pay
- Paid time off
- Medical plan options
- Dental plan options
- Vision plan
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
