ServiceNow ITAM SME

Somerset Staffing•San Diego, CA

2d•Remote

About The Position

The ServiceNow ITAM SME will be responsible for leading end-to-end implementation of ServiceNow ITAM solutions, including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). This role involves conducting requirement gathering workshops, translating business needs into scalable ServiceNow solutions, and designing and configuring asset lifecycle processes. The SME will also focus on integrating ITAM with other ServiceNow modules like CMDB, Discovery, and ITSM, as well as external systems such as SCCM, Intune, Active Directory, procurement systems, and cloud platforms. Automation through Flow Designer and IntegrationHub is a key aspect, along with defining and enforcing ITAM governance, policies, and operational procedures. The role requires monitoring software compliance, supporting audits, and providing executive dashboards. Stakeholder management across various departments like Procurement, Finance, Security, Infrastructure, and Operations is crucial, acting as the functional and technical subject matter expert for ITAM initiatives.

Requirements

8+ years of overall IT experience
5+ years of hands-on experience in ServiceNow ITAM implementations
Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
Experience working in enterprise-scale ServiceNow environments
ServiceNow ITAM (HAM Pro, SAM Pro)
CMDB & CSDM
Discovery & Service Mapping
Asset Lifecycle Management
Software License Management
ServiceNow Flow Designer & Integration Hub
REST/SOAP Integrations
JavaScript & ServiceNow Scripting
ITIL v4 Processes
Reporting & Performance Analytics
ServiceNow CMDB
ServiceNow Integration Hub
ServiceNow ITSM
ITAM, HAM, SAM

Nice To Haves

ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist – Software Asset Management (CIS-SAM)
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – Service Mapping
ITIL V4 Foundation Certification

Responsibilities

Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
Define data models, asset classes, lifecycle states, and governance standards.
Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
Drive asset normalization and software entitlement management activities.
Integrate ServiceNow with SCCM/MECM, Microsoft Intune, Active Directory, Procurement systems (SAP, Oracle, Coupa, etc.), and Cloud platforms (Azure, AWS).
Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.
Define ITAM governance framework, policies, and operational procedures.
Monitor software compliance and license utilization.
Support internal and external audits.
Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
Act as the functional and technical SME for ITAM-related initiatives.
Conduct workshops, training sessions, and knowledge transfer activities.