ServiceNow Knowledge Management SME
Saxon Global•Raleigh, NC
About The Position
We are seeking a ServiceNow Knowledge Management Subject Matter Expert (SME) with extensive experience in Knowledge Management, ITSM, or Service Operations. The ideal candidate will have a strong hands-on background in implementing ServiceNow Knowledge Management and a solid understanding of ITIL and KCS frameworks. Experience in managed services, cloud, infrastructure, or enterprise IT is highly desirable. This role requires the ability to influence and drive adoption across multiple teams, coupled with excellent communication and stakeholder engagement skills.
Requirements
- 5+ years in Knowledge Management, ITSM, or Service Operations
- Strong hands-on experience implementing ServiceNow Knowledge Management
- Solid understanding of ITIL and KCS frameworks
- Experience in managed services, cloud, infrastructure, or enterprise IT
- Ability to influence and drive adoption across multiple teams
- Excellent communication and stakeholder engagement skills
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
