ServiceNow Implementation Lead (CMDB/CSDM)

Anakim Consulting•Springfield, VA

1d•Onsite

About The Position

Anakim Consulting has an immediate need for a senior level Implementation Specialist with enterprise-level Configuration Management expertise working with ServiceNow CMDB and hands-on experience supporting enterprise architecture, IT operations, and data governance. Qualified candidates will have enterprise-scale configuration management experience supporting business-driven CMDB planning, organizational alignment, CI modeling, governance, and best-practice implementation, preferably in a government contracting environment.

Requirements

U.S. Citizenship (no dual citizenship)
Current DHS Suitability or eligibility to obtain CBP security access
Availability to work on-site
10 years of professional IT experience or combination of education and experience: BS degree (or 4 years of additional experience as substitute) MS degree (or 2 years of additional experience as substitute)
5+ years over overall experience in the following areas:
Enterprise ITSM / CMDB / Configuration Management experience
Demonstrated expertise in CMDB planning, modeling, governance, and data quality frameworks
Experience designing CI classes, relationships, and lifecycle management for complex organizations
ServiceNow expertise including: Proficiency with ServiceNow CMDB, automated discovery, CSDM
Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions
Strong understanding of service mapping principles and organizational CMDB ownership models
Excellent analytical, communication, documentation, facilitation, and standards development capabilities
Experience working within large, federated, or regulated environments
Ability to work both independently and as part of a team
Excellent written and verbal communication skills
Availability to support full on-site schedule

Nice To Haves

Current or recent Entry on Duty (EOD) access is preferred
ITIL v4 or v5 certification
Prior federal contracting environment experience
Experience with enterprise architecture, IT operations, data governance

Responsibilities

Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.—identify required CIs, critical attributes, and inter-CI relationships.
Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria).
Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.
Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
Normalize and standardize data to enforce CMDB consistency
Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
Define data governance—policies for data ownership, entry, updates, and data-quality assurance.
Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.
Define data-quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.
Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
Define CMDB-enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.
Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
Provide ongoing support and clarification on CMDB functionalities and data usage.
Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.