ServiceNow Implementation Intern

Crowe•Chicago, IL

About The Position

Crowe is seeking curious, adaptable, and eager-to-learn individuals for a dynamic consulting role focused on solving client problems through innovative solutions. As technology and AI reshape the consulting landscape, consultants at Crowe are expected to build both technical and transferable skills, think critically, and leverage technology to address real business challenges. This role involves continuous learning, cross-team collaboration, and exploring how tools, including emerging AI capabilities, can enhance efficiency, insights, and client outcomes. As you grow, you will take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing account leadership skills, understanding client needs, ensuring delivery excellence, and building trusted partnerships are key to success. Success in this role is driven by a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence. As a member of the ServiceNow Cloud Solutions team within Crowe’s Consulting Practice, your focus will be on assisting clients in resolving business challenges through the design, implementation, and optimization of ServiceNow solutions. You will collaborate with senior team members to develop and deliver scalable solutions that aim to improve operating performance, enhance customer and employee experiences, and streamline technology-enabled processes. Crowe empowers you to develop your technical and consulting skills, contribute to impactful client work, and take ownership of your professional development. You will have the opportunity to engage in meaningful, hands-on project work across various ServiceNow applications, including IRM, ITSM, CSM, HRSD, and Security Operations. From your first day, you will collaborate with consultants and architects, gaining exposure to both the technical and business aspects of consulting while contributing to real-world client solutions.

Requirements

Strong analytical and problem-solving skills with the ability to learn quickly and troubleshoot technical challenges.
Ability to work in a fast-paced, collaborative team environment.
Strong interpersonal skills with a client-service mindset.
Entrepreneurial attitude with the flexibility to take ownership of tasks and adapt to changing project needs.
Interest in cloud technologies (e.g., AWS, Azure, GCP), enterprise service management, and developing ServiceNow expertise.
Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Willingness to travel up to 30% as needed for client engagements.
Uphold Crowe’s values of Care, Trust, Courage, and Stewardship.
Act ethically and with integrity at all times.
Verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
Must be pursuing academic degrees in Computer Science, Management Information Systems or Technology, Informatics, Computer Engineering, Software Engineering, or a similar background.

Responsibilities

Supporting the configuration, customization, and administration of ServiceNow applications across multiple modules.
Assisting with solution design workshops, requirements gathering, testing, deployment, and end-user training.
Participating in business process analysis and helping translate client needs into ServiceNow-enabled solutions.
Documenting technical designs, configurations, and implementation steps in a clear, reusable way.
Supporting Crowe’s practice growth by contributing to proposals, presentations, and thought leadership efforts.
Preparing and maintaining project documentation such as meeting notes, tracking action items, and contributing to status reports.