ServiceNow HRSD Engagement Lead

Guidehouse • Tysons Corner, VA

2d • Hybrid

About The Position

Guidehouse is seeking a ServiceNow HRSD Human Capital Manager / Implementation Lead with a strong background in human resources transformation and enterprise system implementation. The Human Capital Manager will join the Defense and Security Segment (D&S) – Homeland Security & Law Enforcement (HSLE) Practice Area, supporting initiatives aligned to modernizing ServiceNow HR solutions for federal clients. The candidate will lead and support a team delivering a ServiceNow Human Resources Service Delivery (HRSD) implementation, working closely with client stakeholders to transform HR operations, improve employee experience, and modernize service delivery through digital solutions. As an HRSD and HR transformation subject matter expert, the Human Capital Manager will advise clients, oversee project execution, and lead day-to-day delivery activities to ensure successful implementation of ServiceNow HRSD capabilities. This includes managing agile teams, coordinating with functional and technical stakeholders, and driving alignment between HR business needs and platform solutions.

Requirements

• Ability to OBTAIN and MAINTAIN a Federal Public Trust clearance (Active Public Trust preferred)
• US Citizenship is contractually required for this role
• Bachelor’s degree in a related field (Master’s degree preferred)
• TEN (10) or more years of experience in human capital, HR transformation, or HR technology
• FIVE (5) or more years of experience supporting or implementing ServiceNow, with a focus on HRSD or enterprise service management
• Demonstrated experience leading or supporting HRSD or HR technology implementations
• Experience working with federal HR environments and workforce policies
• Strong understanding of HR service delivery models, including case management, shared services, and employee experience
• Proven experience managing teams, deliverables, and client relationships in a consulting or implementation environment
• Ability to translate business requirements into system-enabled HR solutions
• Selected candidate must be able to commute to client site when needed

Nice To Haves

• Experience leading ServiceNow HRSD implementations, including Employee Center, Lifecycle Events, and automation capabilities
• ServiceNow certifications, such as: Certified System Administrator (CSA) and HRSD Implementation Specialist (CIS-HR)
• Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
• Familiarity with employee experience tools, including Virtual Agent and AI capabilities (e.g., Now Assist)
• Experience supporting federal HR modernization or digital transformation initiatives
• Strong consulting experience with federal or public sector clients
• Excellent communication skills, both written and verbal, across all levels of an organization
• Strong analytical and problem-solving skills
• Ability to lead multiple tasks simultaneously, prioritize work, and meet deadlines in a fast-paced, dynamic environment
• Experience with data analysis and reporting tools (e.g., Power BI, Tableau)
• Experience redesigning processes to meet evolving business and mission requirements

Responsibilities

• Lead the end-to-end delivery of a ServiceNow HRSD implementation, including planning, design, configuration, testing, and deployment
• Oversee HR process transformation efforts, including case management, employee lifecycle events, knowledge management, and employee self-service
• Drive alignment between HR business processes and ServiceNow HRSD capabilities, ensuring scalable and user-centric solutions
• Manage and coordinate across functional HR, technical, and integration teams
• Analyze and redesign HR processes to improve efficiency, automation, and service quality
• Serve as a trusted advisor to HR leadership and program sponsors, providing strategic and operational guidance
• Facilitate workshops, working sessions, and design discussions with client stakeholders
• Manage day-to-day client interactions, including status reporting, risk management, and stakeholder communications
• Oversee project deliverables, timelines, and team performance, ensuring alignment with client expectations
• Lead development of briefings, presentations, white papers, and executive communications
• Identify risks and issues and drive mitigation strategies across the implementation lifecycle
• Support coordination across stakeholders, vendors, and internal teams to ensure successful delivery

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior