ServiceNow HRSD Architect
About The Position
As a ServiceNow Subject Matter Expert with deep experience in Human Resources Service Delivery (HRSD), you will devise strategies, design, implement, and optimize HR solutions for clients using the ServiceNow platform. Translate complex HR business needs—including employee lifecycle events, case management, and employee experience—into integrated ServiceNow HRSD solutions to address client requirements. Lead and design ServiceNow platform HRSD solutions, including: HR Case Management, Employee Service Center (ESC), Lifecycle Events, Knowledge Management, & Document Management. Configure and extend ServiceNow solution components to automate HR processes, workflows, integrations, and reporting. Provide technical guidance on ServiceNow HRSD best practices, including employee experience design, automation, and platform governance. Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support. Architect and support integrations with enterprise HR systems such as Workday, SAP SuccessFactors, or Oracle HCM. Design HR analytics, dashboards, and reporting capabilities to provide insights into workforce operations and service performance. Ensure alignment with HR data privacy, security, and compliance requirements, including role-based access and data protection strategies. Collaborate with HR leadership, HR business partners, and IT stakeholders to understand workforce needs and deliver effective HR solutions.
Requirements
- A minimum of TEN (10) years of experience; FIVE (5) years of ServiceNow experience
- A minimum of THREE (3) years of experience delivering HR technology or HR service delivery solutions
- Bachelor’s degree
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
- US Citizenship is contractually required for this role
- ServiceNow CSA certification with HRSD Implementation Specialist certification
- Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
- Knowledge of HR service delivery best practices and workforce transformation strategies
- Relevant experience advising clients on HRSD implementations and employee experience solutions using ServiceNow
- Experience with employee experience tools, including Employee Center, Virtual Agent, and AI capabilities (e.g., Now Assist)
- Demonstrated ability to address challenges involving ServiceNow HRSD capabilities and HR process optimization
- Experience with HR data governance, privacy, and compliance considerations (e.g., handling sensitive employee data)
- Selected candidate must be about to commute to the client site when needed
Nice To Haves
- ServiceNow CMA, CTA, ArchX certifications
- ServiceNow Certified Implementation Specialist (CIS) certifications
- Experience with federal, state, or local HR environments
- Experience in public sector or government consulting environments
- Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
Responsibilities
- Devise strategies, design, implement, and optimize HR solutions for clients using the ServiceNow platform
- Translate complex HR business needs—including employee lifecycle events, case management, and employee experience—into integrated ServiceNow HRSD solutions to address client requirements
- Lead and design ServiceNow platform HRSD solutions, including: HR Case Management, Employee Service Center (ESC), Lifecycle Events, Knowledge Management, & Document Management
- Configure and extend ServiceNow solution components to automate HR processes, workflows, integrations, and reporting
- Provide technical guidance on ServiceNow HRSD best practices, including employee experience design, automation, and platform governance
- Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support
- Architect and support integrations with enterprise HR systems such as Workday, SAP SuccessFactors, or Oracle HCM
- Design HR analytics, dashboards, and reporting capabilities to provide insights into workforce operations and service performance
- Ensure alignment with HR data privacy, security, and compliance requirements, including role-based access and data protection strategies
- Collaborate with HR leadership, HR business partners, and IT stakeholders to understand workforce needs and deliver effective HR solutions
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
