ServiceNow HR System Administrator

Marathon TS • Washington, DC

3d

About The Position

Marathon TS is seeking a ServiceNow HR System Administrator with advanced experience supporting Human Resources (HR) systems. This role provides senior-level technical support, resolves complex issues, and ensures the seamless operation of HR applications. The ideal candidate will be able to work independently with no supervision, provide advanced reporting and system support, and serve as a subject matter expert for escalated help desk inquiries.

Requirements

• Bachelor's degree and a minimum of 8 years of IT systems support experience, preferably with HR systems; OR In lieu of a degree, an additional 4 years of relevant experience (total of 12 years).
• Proven expertise with ServiceNow ticketing and workflow management.
• Advanced knowledge of HR systems and ability to address complex user inquiries.
• Advanced reporting capabilities in ServiceNow and GTM Next.
• Strong problem-solving skills with the ability to work independently without supervision.
• Excellent communication, customer service, and mentoring skills.
• Must have an active secret clearance

Responsibilities

• Utilize advanced reporting skills within ServiceNow and GTM Next to generate, interpret, and present data.
• Collaborate with system owners and technical teams to identify trends, propose improvements, and maintain system performance.
• Deliver Tier III support for HR systems, including ticket triage, phone, and ServiceNow assistance.
• Address escalated issues from Tier I and Tier II, resolving advanced technical and system-related questions.
• Leverage deep knowledge of HR systems to provide expert-level support to users.
• Run and analyze daily, weekly, and ad-hoc reports to support operational needs.
• Independently organize, track, and resolve support tickets, ensuring timely and accurate closure.
• Serve as a senior resource for Tier I and II specialists, providing mentorship and knowledge sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior