ServiceNow Global Solution Architect

Hitachi • Santa Clara, CA

3d • Onsite

About The Position

Hitachi America, Ltd. is seeking a ServiceNow Global Solution Architect to lead the solution, design, development, testing, and deployment of ServiceNow modules. This role involves providing functional expertise, acting as a product advocate for ITIL processes within ServiceNow, and managing small to mid-size projects from planning through handover to support teams. The architect will define solutions, realize architecture blueprints, and develop architect strategies and patterns for ServiceNow. They will collaborate with process owners to understand requirements and deliver high-quality products, contributing to new features and enhancing the existing product suite. Responsibilities include implementing IT Service Management, Enterprise Service Management, Asset and Configuration Management, and utilizing tools like Flow Designer and UI Builder. The role also involves investigating and resolving technical issues, managing enterprise data analytics solutions, and collaborating with cross-functional teams for global digital and business transformation efforts. This position reports to the Sr. Director, Enterprise Applications.

Requirements

• Bachelor’s degree or equivalent in Engineering, Data Science, Mathematics or a related field plus 9 years of experience as an architect on ServiceNow platform or related experience OR a Master’s degree or equivalent in Engineering, Data Science, Mathematics or a related field plus 7 years of experience as an architect on ServiceNow platform or related experience.
• Technical Expertise with ServiceNow modules, in IT Operations Management, Integrated Risk Management, Third Party Risk Management, Human Resources Service Delivery, Software Asset Management, Hardware Asset Management, IT Service Management and Configuration Management Database to architect solutions that address complex challenges.
• Demonstrated knowledge of Configuration Management Database.
• Experience in ServiceNow Catalog Service with Flow Designer, UI Builder, IT Service Management configuration/customization.
• Experience in Software architecture and design experience.
• Demonstrated knowledge of JavaScript, JSON, XML, CSS, HTML, and REST APIs.
• Experience in development of Scoped applications and Custom APIs for External Systems, Integration Hub, Service Graph Connector implementation.
• Demonstrated knowledge of databases, tables, attributes, and relationships.
• Experience managing stakeholders, and working with cross-functional teams including infrastructure, network, information security, enterprise applications, and business users.
• Release Upgrade Life Cycle Management experience.
• Employer will accept any amount of experience with the required skills.

Responsibilities

• Lead the solution, design, development, testing, and deployment of ServiceNow modules in compliance with required system processes and procedures.
• Provide functional expertise and act as a product advocate to lead implementation of ITIL processes within the ServiceNow platform.
• Assume full ownership of solutions and manage small to mid-size projects from planning, resourcing, to implementation, including solution design, development, testing, and handover to support teams.
• Assist in the development of project estimates, contribute to defining project timelines, project plans, and milestones.
• Instruct, assign, and review the work of other team members, including high-level designs, detail designs, code, and test plans and results.
• Apply expertise in IT Operations Management (ITOM), Integrated Risk Management (IRM), Third Party Risk Management (TPRM), Human Resources Service Delivery (HRSD), Software Asset Management (SAM), Hardware Asset Management (HAM), IT Service Management (ITSM), and Configuration Management Database (CMDB).
• Define solutions and realize architecture blueprints into solution components with a focus on business benefit/value.
• Define architect strategy and patterns commonly used within ServiceNow.
• Work with process owners to understand detailed requirements and be responsible for design, implementation, test, and delivery of high-quality products.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
• Implement IT Service Management, Enterprise Service Management, Asset and Configuration Management, working with Flow Designer, UI Builder, IT Service Management configuration/customization, and Executive Dashboard.
• Investigate and resolve technical issues, providing expert guidance to team members to ensure smooth project delivery and issue resolution.
• Collaborate with peers and stakeholders to frame, structure, and prioritize business data needs.
• Sustain and improve the process of knowledge sharing throughout the team.
• Perform code review and mentor and coach other team members, facilitating individual team member development of technical, functional, and industry skills.
• Deliver projects consistently, on schedule, and on budget.
• Proactively manage issues and risks with a well-defined plan towards resolution/mitigation.
• Ensure delivered solutions meet/perform to technical and functional requirements.
• Work with process owners and business subject matter experts, managing enterprise data analytics solutions, process improvements, and building creative solutions.
• Collaborate with cross-functional teams, including developers, business analysts, and project managers, to deliver high-quality solutions.

Benefits

• Variable pay program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior