ServiceNow Developer (Public Trust Required)

ICF • Woodlawn, MD

3d • Hybrid

About The Position

ICF is seeking a ServiceNow Developer to design, develop, and enhance solutions on the ServiceNow platform in support of client‑facing initiatives. This role supports modern, scalable implementations across multiple ServiceNow modules and works as part of an Agile delivery team to deliver high‑quality, maintainable solutions in a consulting environment. This position requires that the job be performed in the United States. ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. You may be asked to work on the client site in Woodlawn, MD. Core work hours are 9am–3pm Eastern Time, with flexibility to start earlier or work later.

Requirements

• Bachelor’s degree in a related field.
• 6+ years of experience as a software developer, ServiceNow developer, or ServiceNow administrator.
• Experience with ServiceNow configuration, customization, and scripting.
• Solid JavaScript skills and knowledge of ServiceNow APIs.
• Experience working in Agile or Scrum‑based development environments.
• Ability to work independently on assigned development tasks while collaborating effectively with a team.
• Ability to obtain and maintain a Public Trust clearance.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

Nice To Haves

• ServiceNow System Administrator certification.
• Experience supporting physical security or facilities‑related workflows, including the SAFE suite of physical security applications, workflows, and associated processes.
• Experience with identity and access management concepts, including roles and ACLs.
• Familiarity with accessibility and usability best practices, including Section 508 considerations.
• Experience using Agile work management tools such as JIRA, Confluence, or similar platforms.

Responsibilities

• Design, configure, develop, and maintain ServiceNow solutions across supported modules and workflows.
• Build and enhance ServiceNow components including Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, and Flow Designer workflows.
• Develop and support workflows related to workplace requests, work orders, inspections, incidents, corrective actions, and approvals.
• Participate in Agile ceremonies such as daily stand‑ups, sprint planning, backlog refinement, and retrospectives.
• Troubleshoot and resolve defects and performance issues across development and test environments and support production releases as needed.
• Build and support integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, email actions, and MID Server.
• Contribute to technical documentation and support solution demonstrations and reviews with project teams and clients.
• Follow established development standards, governance practices, and upgrade‑safe configuration guidelines.

Benefits

• ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Maryland Client Office (MD88) Need help? We're here: [email protected] About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level