ServiceNow Application Tester (Public Trust Required)

ICF • Woodlawn, MD

3d • Hybrid

About The Position

ICF is seeking a ServiceNow Application Tester to support the testing and quality assurance of ServiceNow platform solutions in a client-facing, Agile delivery environment. This role focuses on validating configured and custom ServiceNow functionality, ensuring solutions meet documented requirements, and supporting high-quality, reliable implementations across development and test environments. This position requires that the job be performed in the United States. ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. You may be asked to work on the client site in Woodlawn, MD. Core work hours are 9am–3pm Eastern Time, with flexibility to start earlier or work later.

Requirements

• Bachelor’s degree in a related field.
• 2 years of experience in software testing or quality assurance for enterprise applications.
• Experience testing ServiceNow configurations, workflows, and integrations.
• Experience creating and executing test cases based on documented requirements.
• Experience with Agile or Scrum-based delivery environments.
• Ability to clearly document defects, test results, and testing artifacts.
• Ability to obtain and maintain a Public Trust clearance.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

Nice To Haves

• Experience supporting testing of physical security or facilities-related solutions, including the SAFE suite of physical security applications and associated workflows and processes.
• Familiarity with ServiceNow Automated Test Framework (ATF).
• Experience testing integrations using REST/SOAP APIs and validating data flows between systems.
• Awareness of accessibility and usability requirements, including Section 508 considerations.
• Experience using Agile tools such as JIRA, Confluence, or similar platforms.

Responsibilities

• Execute functional, regression, integration, and user-acceptance testing (UAT) for ServiceNow platform solutions.
• Review requirements, user stories, and acceptance criteria to develop clear and traceable test cases and test scenarios.
• Validate ServiceNow workflows, forms, scripts, integrations, and configurations across supported modules.
• Document test results, identify defects, and track issues through resolution using established defect-tracking tools.
• Collaborate with developers, business analysts, and product owners to clarify requirements and resolve defects.
• Support testing of workflows related to workplace requests, work orders, inspections, incidents, corrective actions, and approvals.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
• Support UAT activities by coordinating with stakeholders, executing test scripts, and validating fixes.
• Contribute to test documentation, test summaries, and quality metrics.

Benefits

• ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level