ServiceNow Developer
About The Position
Fantom Corporation is a mission-focused organization supporting critical programs across the defense and intelligence community. We partner with our customers to deliver high-impact technical solutions while fostering a culture built on trust, expertise, and long-term career growth. We are seeking an experienced ServiceNow Developer to design, develop, and enhance ServiceNow applications supporting enterprise IT and business processes. This position combines hands-on ServiceNow development with business process analysis, systems evaluation, process improvement, and lifecycle management. The ideal candidate will have ServiceNow development experience or a strong software/low-code development background with the ability to quickly become proficient within the ServiceNow platform.
Requirements
- Must be fully cleared with a recent polygraph
- Must be willing and able to work fully onsite at the location listed in this posting
- Experience with JavaScript, HTML, and CSS
- ServiceNow development experience, advanced software development experience, or experience with low-code platforms and the ability to develop ServiceNow expertise
- Experience creating catalog items and using ServiceNow Flow Designer and business rules
- Experience with business process analysis and translating business needs into technical requirements
- Experience with systems evaluation and performance improvement
- Experience with process and capability improvement
- Experience with program/project task management and customer engagement
- Experience with IT lifecycle, change, and release management
- Experience developing technical and knowledge management documentation
Nice To Haves
- ServiceNow Certified Application Developer or completion of applicable certification training
- Experience with ServiceNow Automated Test Framework (ATF)
- Experience with ServiceNow application suites, including IT Service Management (ITSM) and IT Business Management (ITBM)
- Experience developing ServiceNow dashboards and using Performance Analytics
- Experience with ServiceNow project management applications
- Experience supporting IT service providers within secure government environments
- Experience advising stakeholders on organizational processes, practices, and policies
- Experience with modern cloud architectures and cloud-based environments
Responsibilities
- Design, develop, configure, and maintain ServiceNow applications and solutions
- Create ServiceNow catalog items, workflows, and automations using Flow Designer and business rules
- Develop web-based functionality using JavaScript, HTML, and CSS
- Analyze customer needs and business processes and translate them into functional and technical requirements
- Evaluate system performance and recommend improvements or corrective actions
- Identify process gaps, capability shortfalls, and opportunities for automation and optimization
- Support project/task management, customer engagement, and stakeholder outreach
- Support IT system lifecycle activities, including review boards, change management, and release management
- Develop technical documentation, feature release descriptions, process models, and knowledge management artifacts
- Collaborate with technical teams and customers throughout solution design, development, testing, and deployment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
