ServiceNow Developer

Park National Bank•Newark, OH

40d•Hybrid

About The Position

We are seeking a skilled ServiceNow Developer to join our team. This role involves designing, developing, and deploying scalable ServiceNow applications, workflows, and integrations across various modules. You will collaborate with architects, product owners, and cross-functional teams in an Agile environment to deliver high-quality, business-aligned solutions. The position requires strong technical expertise in ServiceNow development, integration technologies, and adherence to platform best practices and governance standards. You will also be responsible for troubleshooting, documentation, code reviews, and supporting the overall health and performance of the ServiceNow platform. A commitment to delivering excellent service and adhering to compliance requirements is essential.

Requirements

High School diploma or equivalent required
Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience
3+ years development experience with ServiceNow
3+ years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM
Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies.
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Ability to work as part of a team
Organizational Skills/Detail Oriented
Analytical Thinking
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Technical Expertise

Nice To Haves

ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA)

Responsibilities

Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards.
Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions.
Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring secure, reliable, and performant data exchange.
Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing.
Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability.
Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience.
Adhere to organizational security, compliance, and ServiceNow development standards, contributing to continuous improvement of platform governance and best practices.
Support and guide junior developers through knowledge sharing and code review participation.
Monitor and support the ServiceNow platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues.
Perform activities in support of periodic platform upgrades.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.
Other duties as assigned.