ServiceNow Developer
About The Position
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. Develops ServiceNow standard workflows and provides ITSM system administration, maintenance, configuration, and customization to ensure previously developed customizations continue to function and stay current with USSTRATCOM's organizational and workflow changes. Maintains and supports enterprise IT dashboards that integrate information from multiple systems. Supports software upgrades, system troubleshooting, and fulfillment of access and applicable change requests. Liaises with the architect team to ensure that services are properly mapped and are implemented according to service design.
Requirements
- 5 + years of related experience
- Technical Training, Certification(s) or Degree
- Security Clearance Level: Must have a current/active Secret clearance with the ability to obtain TS/SCI status
- Required Certifications: ITIL 4 Foundation; CISSP-ISSAP or CISSP-ISSEP
- US Citizenship Required: Yes
- Enterprise IT
- Software Systems
- Systems Troubleshooting
Nice To Haves
- Masters Degree is desired
Responsibilities
- Develops ServiceNow standard workflows and provides ITSM system administration, maintenance, configuration, and customization to ensure previously developed customizations continue to function and stay current with USSTRATCOM's organizational and workflow changes.
- Maintains and supports enterprise IT dashboards that integrate information from multiple systems.
- Supports software upgrades, system troubleshooting, and fulfillment of access and applicable change requests.
- Liaises with the architect team to ensure that services are properly mapped and are implemented according to service design.
Benefits
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
