ServiceNow Developer

Leidos • Reston, VA

22d • $87,100 - $157,450 • Hybrid

About The Position

The Leidos Security and Engineering Programs (SEP) is seeking a ServiceNow Developer for the Center for Information Systems Security (CISS) program. This position requires the ability to work flexible hours in Chantilly, VA with as-needed travel to Washington DC or Alexandria, VA (under 25%). Work Schedule is as follows: Monday thru Friday: 6AM-2:30PM.

Requirements

• BS degree and 4 – 8 years of prior relevant experience or Masters with 4+ years of prior relevant experience. A High School diploma with an additional 2 years’ relevant experience may be considered in lieu of a degree.
• Interim Top-Secret clearance is required with ability to obtain a Final Top Secret.
• Relational databases: Clear understanding of ServiceNow data schemas, table relationships, and dot-walking.
• Web development basics: Foundational knowledge of HTML, CSS, and XML
• Scripting & logic: Write and debug clean JavaScript for Client Scripts, Business Rules, and Script Includes.
• Platform configuration: Modify tables, forms, lists, UI Polices/Actions, and Access Control Lists (ACLs).
• Process automation: Build and maintain cross-module workflows using Flow Designer and Workflow Editor.
• System administration: Experience with User administration, Groups, and Roles.
• Reporting: Create and share standard dashboards and platform reports.
• Instance hygiene: Understand how to capture changes using Update Sets.
• Generalist development: Support, configure, and customize features across multiple modules including ITSM and custom applications.
• Adaptability: Willingness to pivot quickly between different platform modules and diverse business requests.
• Requirements translation: Ability to turn basic business requests into functional platform configurations.
• Problem solving: Troubleshoot basic platform errors and user issues.
• Communication: Ability to gather requirements from non-technical stakeholders.
• ServiceNow Fundamentals course
• IAT II Certification
• One of the following active certifications or the ability to obtain within one month of hire: ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist, or other ServiceNow certification.

Nice To Haves

• ITIL v3 Foundations Certification
• ServiceNow API experience, such as REST and SOAP
• Experience with ServiceNow on-prem.

Responsibilities

• Maintain, support, and troubleshoot an on-prem production ServiceNow instance.
• Work with customers and end users to develop solutions for requested enhancements in development and sandbox environments before migrating to production.
• Assist with instance upgrades, including changes to licensing based off requirements and growth.
• Collaborate with team lead to create roadmap with timelines for project management and reporting purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level