ServiceNow Developer

TELUS Digital

2d•Remote

About The Position

As a ServiceNow Developer, you will be responsible for the design, development, and implementation of solutions on the ServiceNow platform. You will leverage your experience with Managed Service Providers (MSP), TMF APIs, and Integration Hub to create robust and scalable solutions. Additionally, you will assist in developing Automated Test Framework (ATF) test cases, ensuring high-quality deliverables. Proficiency in ServiceNow ITSM, CSM, and ITOM is essential.

Requirements

Certified Application Developer (CAD) certification
Certified Technical Architect (CAT) certification
CIS (Certified Implementation Specialist) certification
ServiceNow Certified System Administrator (CSA) certification
ServiceNow micro certifications
Angular JS
Bootstrap
HTML/CSS
service configuration/widgets
UI Builder
AJAX
Javascript
Knowledge of different OOB portals/pages.
Web development technologies concepts.
Managed Service Provider (MSP) Experience
Proficiency in ServiceNow ITSM, CSM, and ITOM

Nice To Haves

Knowledge of TELUS enterprise systems
Understanding of IT concepts (windows platform, integrations, webservices, reports)

Responsibilities

Design and develop custom applications, modules, workflows, and configurations on the ServiceNow platform.
Implement ServiceNow solutions integrating with TMF APIs and other external systems using Integration Hub.
Develop and maintain Service Catalogs, Service Portals, and Service Requests.
Utilize Integration Hub to build and manage integrations with third-party applications and services.
Ensure seamless data flow between ServiceNow and other systems, particularly through TMF APIs.
Develop and implement ATF test cases to automate testing processes and validate functionality.
Leverage MSP experience to configure and manage multi-tenant environments.
Ensure adherence to best practices and industry standards in MSP operations.
Provide support and maintenance for ServiceNow instances used by multiple clients.
Implement and manage IT Service Management (ITSM) solutions, including Incident, Problem, Change, and Request Management.
Develop Customer Service Management (CSM) solutions to enhance customer interactions and service delivery.
Implement IT Operations Management (ITOM) solutions, including Discovery, Service Mapping, and Event Management.
Assist in developing comprehensive documentation for developed solutions, including technical specifications, user guides, and test plans.
Perform code reviews and ensure adherence to coding standards and best practices.
Troubleshoot and resolve issues related to ServiceNow applications and integrations.