ServiceNow Developer

Intact Technology • Reston, VA

1d • $110,000 - $160,000 • Remote

About The Position

We're looking for a consulting-minded ServiceNow Developer who thrives on solving complex problems and delivering measurable outcomes for federal clients. As a ServiceNow Elite Partner, Worldwide AI Partner of the Year, and U.S. Federal Government Partner of the Year, Intact Technology helps organizations modernize how they deliver services through secure, scalable ServiceNow solutions. We combine deep platform expertise with innovation to automate workflows, improve operational performance, and help our clients achieve meaningful mission outcomes. Success in this role isn't measured by the amount of code you write—it's measured by the impact you create. You'll partner closely with clients, architects, and cross-functional teams to design solutions that improve service delivery, simplify operations, and enable mission success. You'll have the autonomy to think critically, challenge assumptions, and leverage emerging technologies, including AI, to deliver smarter solutions and exceptional client outcomes.

Requirements

• 5+ years ServiceNow development experience
• Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.)
• Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs)
• Proficiency in JavaScript and REST/SOAP API integrations
• Experience delivering in Agile/Scrum
• Strong consulting mindset and stakeholder communication
• ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.)

Nice To Haves

• Experience supporting federal clients or regulated environments

Responsibilities

• Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
• Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
• Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
• Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
• Support delivery end-to-end: requirements → build → test → deploy →optimize.
• Ensure stability, performance, and secure configurations in regulated environments.
• Leverage ServiceNow platform capabilities, AI, automation, and emerging technologies to accelerate delivery, improve quality, and create greater value for clients.
• Mentor junior developers and contribute to best practices.

Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed