ServiceNow Developer
About The Position
Everforth ECS is seeking a ServiceNow Developer to work onsite at the US Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, OK. This position can be authorized for a hybrid work schedule, with 4-days per week onsite in Norman, OK and 1 day work from home (WFH). In this role, you will support our internal ServiceNow instance and Customer Portals, and facilitate internal ServiceNow development, implementations and delivery goals. As a ServiceNow Developer, you will leverage your knowledge and experience to deliver end-to-end automated solutions, including the technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configuration.
Requirements
- Must be able to obtain Public Trust Clearance.
- Bachelor’s degree in computer science, information systems, or a related discipline.
- At least 5 years of experience in Software Development, System Administration, or a related technical field.
- Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Prior experience supporting government agencies or contracts.
- Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
- US Citizenship or Permanent Resident Status (Green Card) required for background clearance.
Nice To Haves
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
Responsibilities
- Support internal ServiceNow instance and Customer Portals.
- Facilitate internal ServiceNow development, implementations and delivery goals.
- Deliver end-to-end automated solutions.
- Technical implementation of IT Infrastructure Library (ITIL) processes.
- Workflow customization.
- Ticketing.
- Process automation.
- Report development.
- Dashboard creation.
- System configuration.
- Managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Implement and maintain automated processes and workflows.
- Provide user training and technical documentation.
- Problem-solving and root cause analysis.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
