ServiceNow Developer (Secret)
About The Position
Seamless Migration is seeking a career and customer-oriented ServiceNow ITSM Technical Consultant to join their team. This role involves supporting the implementation and configuration of core ITSM capabilities within a USSOCOM environment. The consultant will configure and enhance Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionality using ServiceNow best practices. Responsibilities include developing catalog items, record producers, execution plans, workflows, and routing logic, as well as configuring SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules. The role also involves implementing CMDB driven auto assignment and risk-based change management processes, configuring Major Incident Management, building dashboards and reports, configuring Knowledge Management processes, and implementing Service Operations Workspace. Additionally, the consultant will configure ACLs, User Criteria, UI Policies, forms, plugins, and update sets, and conduct knowledge transfer sessions.
Requirements
- Strong hands on experience with ServiceNow ITSM implementations
- Experience configuring Incident, Problem, Change, Knowledge, and Request Management modules
- Experience with Flow Designer, ACLs, scripting, routing logic, and ServiceNow best practices
- Familiarity with CMDB driven workflows and Service Operations Workspace
- ServiceNow Certified Systems Administrator
- Active Secret Clearance or higher required
Responsibilities
- Support the implementation and configuration of core ITSM capabilities within a USSOCOM environment
- Configure and enhance Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionality using ServiceNow best practices
- Configure and customize Incident, Problem, Change, Knowledge, Request Management, and Service Catalog modules
- Develop catalog items, record producers, execution plans, workflows, and routing logic
- Configure SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules
- Implement CMDB driven auto assignment and risk based change management processes
- Configure Major Incident Management including communication plans, post incident reporting, and related workflows
- Build dashboards, reports, surveys, and operational metrics
- Configure Knowledge Management processes including article submission workflows, feedback, notifications, and access controls
- Implement and configure Service Operations Workspace including persona based views, UI actions, routing rules, and live agent integrations with Microsoft Teams
- Configure ACLs, User Criteria, UI Policies, forms, plugins, and update sets
- Conduct knowledge transfer sessions and provide guidance on ServiceNow best practices and platform administration
Benefits
- 100% paid Medical, Dental & Vision for Our Employee
- 6% 401K match (Vested Immediately)
- 29 Days' PTO
- Flexible Work Schedule
- Tuition/Certification Reimbursement
- Growth Opportunities w/in an Emerging Defense Company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
