ITS Service Now Developer

Southern Illinois Healthcare•Oklahoma City, OK

1d•$85,613 - $134,846

About The Position

The Developer for ServiceNow will be responsible for configuring, administering and scripting the ServiceNow ITSM tool. This role will work with the IT Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.

Requirements

Associate degree in Business or IT required, or 2 years of ServiceNow Development Experience
Knowledge of Active Directory / LDAP
Knowledge of disciplined software release build/deploy processes
Knowledge of integrating with internal and external applications and systems
Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
Knowledge of Javascript, HTML, CSS and good web design practices
Ability to effectively communicate with all levels of the organization
Ability to demonstrate analytical and problem solving skills
Ability to successfully design, develop, and support web-based applications and websites
Ability to interface and develop with Java/J2EE backend technologies
Ability to work on multiple overlapping projects
Ability to work independently with minimal supervision

Nice To Haves

BA/BS Degree in Computer Science, Information Technology, Information Systems, Electronics Technology, IT Management or a directly related field from an accredited college or university.
ServiceNow Admin and Developer certification preferred but not required

Responsibilities

Configuration/Customization of the ServiceNow system, including creating workflows
Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
Uses scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
Performs integrations and process automation using ServiceNow Orchestration
Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
Load, manipulate and maintain data between ServiceNow and other systems
Work with IT managers to generate views and reports as needed
Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
May serve as project manager. Responsible for the coordination and completion of assigned projects, including project definition, assignment of tasks, setting and maintaining deadlines, and other aspects of project management
Thorough understanding of ITIL/ITSM processes
Performs system and integration testing with sample and live data
Maintains knowledge of the latest developments in information technology, especially as pertains to healthcare and the systems in scope of role.
Provides availability for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
Sets and maintains goals, timelines, and commitments, demonstrating proven attention to detail and high level of organization and accuracy.
Trains and mentors team members. Develops training materials for current and updated workflows. Communicates updates and training to all necessary stakeholders.
Strives to adhere to SIH Commitment to Care and ITS Core Competencies.
Monitor health, usage and overall compliance of the application